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Forum: Keyboards and Mice 07-19-2018, 06:46 PM
Replies: 1
Views: 66
Posted By Corsair Nick
Which version of iCUE do you have currently...

Which version of iCUE do you have currently installed right now? Can you provide system specs? Also, try exporting your logs for iCUE under settings, and attached them as well.
Forum: Keyboards and Mice 07-19-2018, 06:40 PM
Replies: 1
Views: 34
Posted By Corsair Nick
If your mouse is still under warranty, you can...

If your mouse is still under warranty, you can have it replaced through our RMA service. Go ahead and put in a support ticket on our website, and one of our Technical Support staff can help you out...
Forum: Keyboards and Mice 07-19-2018, 06:37 PM
Replies: 1
Views: 38
Posted By Corsair Nick
Double check to make sure both USB cables are...

Double check to make sure both USB cables are plugged into your PC, preferably a USB 3.0 port for both. Try changing USB ports on the back of your motherboard as well. When placing the Dark Core SE...
Forum: Keyboards and Mice 07-19-2018, 06:33 PM
Replies: 1
Views: 25
Posted By Corsair Nick
You can save an all black static profile to the...

You can save an all black static profile to the device by clicking the three line option button next to your profile, then select "Save Static Profile" in iCUE. Anytime the PC is off, locked, or at...
Forum: Keyboards and Mice 07-19-2018, 06:30 PM
Replies: 1
Views: 44
Posted By Corsair Nick
You can try performing a hard reset on the device...

You can try performing a hard reset on the device to see if this corrects the issue. Go ahead and put in a support ticket on our website, and Technical Support can provide you with the required...
Forum: Keyboards and Mice 07-19-2018, 02:56 PM
Replies: 1
Views: 66
Posted By Corsair Nick
K65 LUX does not have hardware playback where you...

K65 LUX does not have hardware playback where you can save dynamic lighting profiles to the device, and will require the iCUE software to be running to display them. You are able to save a static...
Forum: Keyboards and Mice 07-19-2018, 02:45 PM
Replies: 2
Views: 92
Posted By Corsair Nick
The Cherry MX Silent switch is offered for the...

The Cherry MX Silent switch is offered for the new K70 RGB MK.2 keyboard. If you would like more information about availability, you can reach out to customer service, and they may be able to...
Forum: Keyboards and Mice 07-19-2018, 02:41 PM
Replies: 1
Views: 87
Posted By Corsair Nick
If one of the stabilizers is not functioning...

If one of the stabilizers is not functioning properly, I'd recommend putting in a support ticket and have the keyboard replace. You can reach out to Technical Support through the following portal,...
Forum: Keyboards and Mice 07-19-2018, 02:37 PM
Replies: 1
Views: 96
Posted By Corsair Nick
In the new iCUE software we have completely...

In the new iCUE software we have completely removed the advanced toggle. K55 is supported, but has different functionality due to it's design. You will set colors in the same manner by adding a...
Forum: Keyboards and Mice 07-19-2018, 02:30 PM
Replies: 1
Views: 98
Posted By Corsair Nick
Just to verify, are the side buttons set to Macro...

Just to verify, are the side buttons set to Macro or Remap? Remaps are the prime choice to replicate the same functionality of a standard key press. Have you tried saving a profile to the device...
Forum: Keyboards and Mice 07-09-2018, 07:54 PM
Replies: 3
Views: 170
Posted By Corsair Nick
Does the brightness button function properly when...

Does the brightness button function properly when iCUE is closed and exited out of? What about a different PC/Laptop?
Forum: Audio 07-09-2018, 07:35 PM
Replies: 2
Views: 182
Posted By Corsair Nick
Sounds like there is an issue with the actual mic...

Sounds like there is an issue with the actual mic itself. If you purchased it recently you can either replace it with the retailer, or submit a support ticket through our website. One of our...
Forum: Keyboards and Mice 06-26-2018, 02:06 PM
Replies: 1
Views: 132
Posted By Corsair Nick
Try setting the enter to a static Red, Green, and...

Try setting the enter to a static Red, Green, and Blue. If one of the colors does not show, you might have a dead LED. You can submit a support ticket, and one of our Technical Support reps can...
Forum: Keyboards and Mice 06-26-2018, 02:03 PM
Replies: 1
Strafe CRP Disabld
Views: 145
Posted By Corsair Nick
Go ahead and PM me your ticket number. I'll talk...

Go ahead and PM me your ticket number. I'll talk to tech support about sending you a firmware file and the instructions.
Forum: Audio 06-26-2018, 01:13 PM
Replies: 3
Views: 202
Posted By Corsair Nick
Which version of iCUE do you have installed...

Which version of iCUE do you have installed currently? Does this happen in any other Steam titles when you take screenshots? Try closing and exiting out of CUE and then take screenshots, and see if...
Forum: Corsair Utility Engine (CUE) 1.x and 2.x 06-22-2018, 09:57 PM
Replies: 0
Views: 750
Posted By Corsair Nick
iCUE Full Release Now Available - CUE Forum support to end Aug 1st

If you haven't read yet, the full release version of iCUE is now available for download on the Corsair download page! iCUE currently supports all Corsair gaming peripherals that were supported in...
Forum: Audio 06-18-2018, 12:52 PM
Replies: 2
Views: 283
Posted By Corsair Nick
After receiving your replacement dongle, did you...

After receiving your replacement dongle, did you perform a firmware update through the CUE/iCUE software? You can do this by going into settings, and selecting the update button. Perform a force...
Forum: Audio 06-18-2018, 12:40 PM
Replies: 1
Views: 234
Posted By Corsair Nick
Which version of the software do you currently...

Which version of the software do you currently have installed on your system? Are you using windows 10 or a previous version?

Try uninstalling the Corsair software, then open Run in windows and...
Forum: Audio 06-18-2018, 12:37 PM
Replies: 4
Views: 489
Posted By Corsair Nick
With iCUE or CUE running, do you hear a hissing...

With iCUE or CUE running, do you hear a hissing sound with Surround Sound disabled? And is the volume wheel turned all the way up on the headset, and prioritizing volume adjustment through Windows?
Forum: Keyboards and Mice 06-18-2018, 12:17 PM
Replies: 2
Views: 192
Posted By Corsair Nick
All of our LED backlit keyboards should not have...

All of our LED backlit keyboards should not have any buzzing noises. The isolated reviews you mentioned are possibly anomalies that may have occurred to those specific units. This issue would be...
Forum: Keyboards and Mice 06-13-2018, 05:08 PM
Replies: 15
Views: 1,501
Posted By Corsair Nick
The MK.2 keyboards now comes with hardware...

The MK.2 keyboards now comes with hardware playback like the K95 Platinum, so you can store 3 different profiles if you plan to use the keyboard on a different system without iCUE installed, and the...
Forum: Keyboards and Mice 06-13-2018, 04:59 PM
Replies: 9
Views: 2,647
Posted By Corsair Nick
Double check to make sure the BIOS switch is in...

Double check to make sure the BIOS switch is in the (1) position at the top next to the cables. If you still continue to have issues, try reaching out to our Technical Support staff for a hard...
Forum: Keyboards and Mice 06-13-2018, 04:54 PM
Replies: 4
Views: 301
Posted By Corsair Nick
Which OS are you using for your PC? Have you...

Which OS are you using for your PC? Have you tried plugging into a different USB port stack on the back of the motherboard?

You can try soft resetting the keyboard by unplugging it, hold ESC,...
Forum: Audio 05-31-2018, 05:53 PM
Replies: 10
Views: 1,311
Posted By Corsair Nick
Have you already tried the steps in the sticky at...

Have you already tried the steps in the sticky at the top?

http://forum.corsair.com/v3/showthread.php?t=177498
Forum: Audio 05-31-2018, 05:46 PM
Replies: 4
Views: 1,222
Posted By Corsair Nick
"Better" sounding is very subjective as...

"Better" sounding is very subjective as everyone's preference of sound taste is different. The two headsets have been optimized in design and sound for two different crowds with Void Pro catering to...
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