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Search: Posts Made By: Corsair Nick
Forum: Audio 06-18-2018, 12:52 PM
Replies: 2
Views: 94
Posted By Corsair Nick
After receiving your replacement dongle, did you...

After receiving your replacement dongle, did you perform a firmware update through the CUE/iCUE software? You can do this by going into settings, and selecting the update button. Perform a force...
Forum: Audio 06-18-2018, 12:40 PM
Replies: 1
Views: 68
Posted By Corsair Nick
Which version of the software do you currently...

Which version of the software do you currently have installed on your system? Are you using windows 10 or a previous version?

Try uninstalling the Corsair software, then open Run in windows and...
Forum: Audio 06-18-2018, 12:37 PM
Replies: 4
Views: 162
Posted By Corsair Nick
With iCUE or CUE running, do you hear a hissing...

With iCUE or CUE running, do you hear a hissing sound with Surround Sound disabled? And is the volume wheel turned all the way up on the headset, and prioritizing volume adjustment through Windows?
Forum: Keyboards and Mice 06-18-2018, 12:17 PM
Replies: 2
Views: 80
Posted By Corsair Nick
All of our LED backlit keyboards should not have...

All of our LED backlit keyboards should not have any buzzing noises. The isolated reviews you mentioned are possibly anomalies that may have occurred to those specific units. This issue would be...
Forum: Keyboards and Mice 06-13-2018, 05:08 PM
Replies: 8
Views: 437
Posted By Corsair Nick
The MK.2 keyboards now comes with hardware...

The MK.2 keyboards now comes with hardware playback like the K95 Platinum, so you can store 3 different profiles if you plan to use the keyboard on a different system without iCUE installed, and the...
Forum: Keyboards and Mice 06-13-2018, 04:59 PM
Replies: 9
Views: 2,473
Posted By Corsair Nick
Double check to make sure the BIOS switch is in...

Double check to make sure the BIOS switch is in the (1) position at the top next to the cables. If you still continue to have issues, try reaching out to our Technical Support staff for a hard...
Forum: Keyboards and Mice 06-13-2018, 04:54 PM
Replies: 1
Views: 116
Posted By Corsair Nick
Which OS are you using for your PC? Have you...

Which OS are you using for your PC? Have you tried plugging into a different USB port stack on the back of the motherboard?

You can try soft resetting the keyboard by unplugging it, hold ESC,...
Forum: Audio 05-31-2018, 05:53 PM
Replies: 8
Views: 384
Posted By Corsair Nick
Have you already tried the steps in the sticky at...

Have you already tried the steps in the sticky at the top?

http://forum.corsair.com/v3/showthread.php?t=177498
Forum: Audio 05-31-2018, 05:46 PM
Replies: 4
Views: 358
Posted By Corsair Nick
"Better" sounding is very subjective as...

"Better" sounding is very subjective as everyone's preference of sound taste is different. The two headsets have been optimized in design and sound for two different crowds with Void Pro catering to...
Forum: Audio 05-31-2018, 05:27 PM
Replies: 2
Views: 175
Posted By Corsair Nick
Good question, and simply put, it does support...

Good question, and simply put, it does support stereo as well. The HS70 works just like the rest of our 7.1 headsets, where you have to have CUE/iCUE installed and running, and there is an option to...
Forum: Keyboards and Mice 05-30-2018, 02:39 PM
Replies: 1
Views: 183
Posted By Corsair Nick
All of our current mechanical keyboards have 100%...

All of our current mechanical keyboards have 100% anti-ghosting with 104 key rollover, meaning you can press every key at once and they will all register. Have you remapped any keys with those macro...
Forum: Keyboards and Mice 05-30-2018, 02:28 PM
Replies: 2
Views: 186
Posted By Corsair Nick
While it is an RGB device, Dark Core is not...

While it is an RGB device, Dark Core is not compatible with Lighting Link in CUE. Based on the information you provided, everything is working as intended.
Forum: Keyboards and Mice 05-30-2018, 02:13 PM
Replies: 18
Views: 5,424
Posted By Corsair Nick
This guide might help out for reference since you...

This guide might help out for reference since you are not able to see all the steps:

http://forum.corsair.com/v3/showthread.php?t=174501

Let me know if you have any questions.
Forum: Keyboards and Mice 05-21-2018, 04:19 PM
Replies: 2
Views: 239
Posted By Corsair Nick
The Corsair Utility Engine (CUE) software you...

The Corsair Utility Engine (CUE) software you downloaded is the correct one for the Strafe RGB keyboard. We don't currently have a manual for the CUE software, but one of our power users created an...
Forum: Audio 05-21-2018, 04:13 PM
Replies: 5
Views: 950
Posted By Corsair Nick
If you recently performed the latest Windows 10...

If you recently performed the latest Windows 10 Spring Creators update (1803), try the steps in the thread below. This has worked for a number of users already.
...
Forum: Audio 05-21-2018, 04:09 PM
Replies: 1
Views: 202
Posted By Corsair Nick
If you're having issues setting up your online...

If you're having issues setting up your online account, you can reach out to our customer service, and they can take care of that right away.

1-888-222-4346
Forum: Audio 05-21-2018, 02:03 PM
Replies: 3
Views: 366
Posted By Corsair Nick
If you're still experiencing issues, I'd...

If you're still experiencing issues, I'd recommend reaching out to our Technical Support staff. You can do so through the following link:

https://support.corsair.com/
Forum: Keyboards and Mice 05-14-2018, 01:41 PM
Replies: 1
Views: 181
Posted By Corsair Nick
Have you tried connecting to a different USB port...

Have you tried connecting to a different USB port on the motherboard? Also, I recommend performing all USB and Chipset updates from the motherboard manufacturer's website.
Forum: Keyboards and Mice 05-14-2018, 01:33 PM
Replies: 5
Views: 299
Posted By Corsair Nick
I'd recommend reaching out to our Technical...

I'd recommend reaching out to our Technical Support staff for a hard firmware reset. They can provide you with the necessary files and instructions.

https://support.corsair.com/
Forum: Keyboards and Mice 05-14-2018, 01:31 PM
Replies: 1
Views: 172
Posted By Corsair Nick
Try connecting the keyboard to a different set of...

Try connecting the keyboard to a different set of USB ports on the motherboard, and perform the update again. If this fails, you can submit a ticket on our support site and request a hard firmware...
Forum: Keyboards and Mice 05-14-2018, 01:25 PM
Replies: 1
Views: 155
Posted By Corsair Nick
Try removing the spacebar by gently pulling up on...

Try removing the spacebar by gently pulling up on it. There are 2 stabilizers on the end, and the switch in the middle. I recommend starting at one side and working towards the opposite. After you...
Forum: Keyboards and Mice 05-14-2018, 01:20 PM
Replies: 2
Views: 218
Posted By Corsair Nick
Couple of steps you can try, first is connect the...

Couple of steps you can try, first is connect the mouse directly to the motherboard. Also, try logging into iCUE, and perform a firmware update on the mouse. If it prompts you saying that it is...
Forum: Audio 05-10-2018, 01:18 PM
Replies: 1
Views: 258
Posted By Corsair Nick
The wireless dongle is usually tucked away in the...

The wireless dongle is usually tucked away in the earcup of the headset. Which headset and where did you purchase it? Base stations are only included with the Yellow SE version of the headset.
Forum: Audio 05-07-2018, 12:30 PM
Replies: 1
Views: 292
Posted By Corsair Nick
Have you tried performing a force firmware update...

Have you tried performing a force firmware update on the headset? You can do this by selecting settings -> Void Pro Headset -> Force Firmware update. Let us know if this resolves the issue.
Forum: Audio 05-05-2018, 12:06 PM
Replies: 1
Views: 1,451
Posted By Corsair Nick
Mic Issues After Windows 10 Spring Creators Update

If you have performed the latest Windows 10 Spring Creators Update (1803) and experiencing issues where the mic does not record any audio, but does provide sidetone audio through the earcups, there...
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