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Forum: Keyboards and Mice 02-21-2019, 01:15 PM
Replies: 2
Views: 85
Posted By Corsair Nick
The lighting you set in iCUE is being provided to...

The lighting you set in iCUE is being provided to the mouse while the two are communicating when Windows is active. Once you lock the screen, the connection is severed. You'll want to create a...
Forum: Keyboards and Mice 01-25-2019, 07:38 PM
Replies: 14
Views: 803
Posted By Corsair Nick
Sorry to hear you guys are experiencing this...

Sorry to hear you guys are experiencing this issue. We do have firmware files available to send you, however it will need to be done through our support ticket system to ensure you receive the...
Forum: Keyboards and Mice 01-25-2019, 07:03 PM
Replies: 1
Views: 194
Posted By Corsair Nick
You definitely can if you're running iCUE on your...

You definitely can if you're running iCUE on your system. Open the software, select your Scimitar at the top of the window, select the actions Actions tab on the left, and locate the Action listed...
Forum: Keyboards and Mice 11-14-2018, 12:53 PM
Replies: 6
Views: 375
Posted By Corsair Nick
Keep us posted if you run into any further issues.

Keep us posted if you run into any further issues.
Forum: iCUE Software 11-13-2018, 06:46 PM
Replies: 0
Views: 2,267
Posted By Corsair Nick
iCUE Windows Update Popup - Official FAQ

Hey guys, just to let you know. We’ve pulled the iCUE notification from Windows Update - it was not functioning as we intended. In the future, we’ll make sure to incorporate your feedback into how we...
Forum: Keyboards and Mice 11-13-2018, 05:49 PM
Replies: 6
Views: 375
Posted By Corsair Nick
@mellorcaben - What is your current firmware...

@mellorcaben - What is your current firmware version in iCUE for the K63 Wireless? It will be located under settings -> Select K63 Wireless at the top. Try performing a force firmware update also...
Forum: Keyboards and Mice 11-13-2018, 01:43 PM
Replies: 4
Views: 961
Posted By Corsair Nick
There are few things you can try to improve...

There are few things you can try to improve connectivity. Update to the latest USB drivers on the motherboard manufacturer's website instead of the generic Windows versions. Try connecting to USB...
Forum: Audio 10-15-2018, 06:59 PM
Replies: 3
Views: 494
Posted By Corsair Nick
Try using the headset until it completely drains...

Try using the headset until it completely drains and no longer turns on, then fully charge with it still off and without any interruption. Also, what version of iCUE are you currently running on...
Forum: Audio 10-15-2018, 06:54 PM
Replies: 5
Views: 636
Posted By Corsair Nick
Is this application specific? Have your tried...

Is this application specific? Have your tried exiting and closing iCUE completely to see if the issue continues to happen?
Forum: Audio 10-15-2018, 06:26 PM
Replies: 4
Views: 609
Posted By Corsair Nick
Do you hear any noises when you connect to a...

Do you hear any noises when you connect to a different PC/Laptop? Also, were the previous units exchanged through the retailer or direct with Corsair?
Forum: Audio 10-15-2018, 05:44 PM
Replies: 1
Views: 342
Posted By Corsair Nick
Try performing the process with the headset...

Try performing the process with the headset turned off first, then turn it on only after the dongle has started blinking fast. If you continue to have issues with pairing, you can either exchange...
Forum: Audio 10-15-2018, 05:37 PM
Replies: 1
Views: 413
Posted By Corsair Nick
With the USB cable removed, try holding the power...

With the USB cable removed, try holding the power button and pressing the volume scroll wheel in. Plug the USB cable in, then release the buttons. The headset might be in bootloader mode, and this...
Forum: Audio 10-08-2018, 01:59 PM
Replies: 2
Views: 533
Posted By Corsair Nick
The headset might be in bootloader mode. Try...

The headset might be in bootloader mode. Try performing the following and see if this brings the headset back:

1) Volume control in min position
2) Hold the mute button while plugging in USB...
Forum: Audio 10-08-2018, 01:55 PM
Replies: 5
Views: 937
Posted By Corsair Nick
What audio enhancements are you trying to enable...

What audio enhancements are you trying to enable in Forza?

With the HS70, all Windows enhancements are disabled as they are done through iCUE. The software will allow you to enable 7.1 surround,...
Forum: Audio 10-08-2018, 01:50 PM
Replies: 2
Views: 938
Posted By Corsair Nick
Try going into your Discord settings and adjust...

Try going into your Discord settings and adjust your input levels to be lower, and make sure the HS70 is selected as your default. Also double check under the Advanced tab of your Windows Recording...
Forum: Keyboards and Mice 10-02-2018, 03:13 PM
Replies: 1
Views: 355
Posted By Corsair Nick
Utilizing the 1000hz poll rate doesn't require...

Utilizing the 1000hz poll rate doesn't require any firmware updates. The switch just needs to be on the (1) position. What kind of behavior are you experiencing when the switch is in the (1)...
Forum: Keyboards and Mice 10-02-2018, 03:06 PM
Replies: 13
Views: 609
Posted By Corsair Nick
That is not normal for the rattle. I'd recommend...

That is not normal for the rattle. I'd recommend getting the unit replaced either through the retailer, or direct through us.

https://support.corsair.com/
Forum: Keyboards and Mice 09-28-2018, 04:05 PM
Replies: 1
Views: 338
Posted By Corsair Nick
If you haven't already received a response, send...

If you haven't already received a response, send me your ticket number so I can let technical support know. We don't have firmware files publicly available as they are very specific per device, and...
Forum: Keyboards and Mice 09-28-2018, 04:03 PM
Replies: 3
Views: 500
Posted By Corsair Nick
Potentially the red LED on the key has failed. ...

Potentially the red LED on the key has failed. Try submitting a ticket on our support site for a hard firmware reset to see if that helps resolve the issue. If not, our technical support staff can...
Forum: Keyboards and Mice 09-28-2018, 04:00 PM
Replies: 1
Views: 409
Posted By Corsair Nick
Try double checking that the BIOS switch next to...

Try double checking that the BIOS switch next to the cables is in the (1) position. Also, can you provide the part number for the K70. It will be on the label located on the underside of the...
Forum: Keyboards and Mice 09-28-2018, 03:57 PM
Replies: 1
Views: 491
Posted By Corsair Nick
The new MK.2 keyboards incorporate some features...

The new MK.2 keyboards incorporate some features from the flagship K95 Platinum. Hardware Playback, RGB Logo, revised media keys, and the X-channel on the back for cable management.
Forum: Keyboards and Mice 08-27-2018, 06:52 PM
Replies: 2
Views: 438
Posted By Corsair Nick
Should work fine if connected to two USB 2.0...

Should work fine if connected to two USB 2.0 ports. It may not work properly if only one USB 2.0 is used due to the power requirements.
Forum: Keyboards and Mice 08-27-2018, 06:50 PM
Replies: 3
Views: 640
Posted By Corsair Nick
Have you tried entering your BIOS and disabling...

Have you tried entering your BIOS and disabling the "Fast Boot" setting? We've found this causes a number of different detection issues as it doesn't initialize the USB ports properly when entering...
Forum: Keyboards and Mice 08-27-2018, 06:45 PM
Replies: 4
Views: 558
Posted By Corsair Nick
If you were able to obtain that specific...

If you were able to obtain that specific keyboard, all you need to do is set the layout to Japan in iCUE under settings. Once you do that, all the extra keys will show up, and you will be able to...
Forum: Keyboards and Mice 07-19-2018, 06:46 PM
Replies: 2
Views: 628
Posted By Corsair Nick
Which version of iCUE do you have currently...

Which version of iCUE do you have currently installed right now? Can you provide system specs? Also, try exporting your logs for iCUE under settings, and attached them as well.
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