QBerto Posted August 6, 2017 Share Posted August 6, 2017 So, basically it was time to retire my old another brand mouse and I got a M65 Pro. Before anything, I looked for what to install to customize the mouse, uninstalled the old mouse's software and installed CUE. Edit: Oh, I forgot, I downloaded CUE 2.15.83 from Corsair's mouse's page When install finished, I didn't click the "start CUE" option, but I saw the CUE icon on the status bar next to the clock. Then pluged the mouse and actually worked perfectly, the buttons also were doing what are supossing to do, but when I passed the cursor over the CUE icon, simply dissapeared, when I tried to open it again the process started, but actually it closes before the window appears (I saw this later on task manager)... I reinstalled and the same thing happened. Now is installed, and starts with windows, but causes A LOT of lag on the cursor, and if I try to open it, the process dissapear, then if I try to open it the same thing happens, the process starts, but dissapears from taskmanager before the window appears Hope you guys have an idea of what is happening, because w/o customization this mouse doesn't work for me, greetings and thanks in advance Link to comment Share on other sites More sharing options...
Toasted Posted August 6, 2017 Share Posted August 6, 2017 Open Event Viewer >Windows Logs > Application and check for entries related to CUE. If you find one, Post the contents here as it may contain something useful. Link to comment Share on other sites More sharing options...
QBerto Posted August 7, 2017 Author Share Posted August 7, 2017 Open Event Viewer >Windows Logs > Application and check for entries related to CUE. If you find one, Post the contents here as it may contain something useful. This two appears , I hope is not a problem because they are in spanish xD General Nombre de la aplicación con errores: CUE.exe, versión: 2.15.83.0, marca de tiempo: 0x594bde01 Nombre del módulo con errores: Qt5Gui.dll, versión: 5.7.1.0, marca de tiempo: 0x58ebc9fc Código de excepción: 0xc00000fd Desplazamiento de errores: 0x00275de9 Identificador del proceso con errores: 0x10d8 Hora de inicio de la aplicación con errores: 0x01d30f1482cf5eb8 Ruta de acceso de la aplicación con errores: C:\Program Files (x86)\Corsair\Corsair Utility Engine\CUE.exe Ruta de acceso del módulo con errores: C:\Program Files (x86)\Corsair\Corsair Utility Engine\Qt5Gui.dll Identificador del informe: 049467cb-d843-461d-8a95-8d264f166fdd Nombre completo del paquete con errores: Identificador de aplicación relativa del paquete con errores: Details - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Application Error" /> <EventID Qualifiers="0">1000</EventID> <Level>2</Level> <Task>100</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2017-08-07T00:31:33.923585000Z" /> <EventRecordID>281751</EventRecordID> <Channel>Application</Channel> <Computer>Berto-PC</Computer> <Security /> </System> - <EventData> <Data>CUE.exe</Data> <Data>2.15.83.0</Data> <Data>594bde01</Data> <Data>Qt5Gui.dll</Data> <Data>5.7.1.0</Data> <Data>58ebc9fc</Data> <Data>c00000fd</Data> <Data>00275de9</Data> <Data>10d8</Data> <Data>01d30f1482cf5eb8</Data> <Data>C:\Program Files (x86)\Corsair\Corsair Utility Engine\CUE.exe</Data> <Data>C:\Program Files (x86)\Corsair\Corsair Utility Engine\Qt5Gui.dll</Data> <Data>049467cb-d843-461d-8a95-8d264f166fdd</Data> <Data /> <Data /> </EventData> </Event> And this one General Depósito con errores 109019973504, tipo 1 Nombre de evento: APPCRASH Respuesta: No disponible Identificador de archivo CAB: 0 Firma del problema: P1: CUE.exe P2: 2.15.83.0 P3: 594bde01 P4: Qt5Gui.dll P5: 5.7.1.0 P6: 58ebc9fc P7: c00000fd P8: 00275de9 P9: P10: Archivos adjuntos: \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6A38.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6E41.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6E8E.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6ECD.tmp.txt Es posible que estos archivos estén disponibles aquí: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_CUE.exe_964251d2ed1ed91766d16b764679a87fca8f030_23eef6e9_3b3c770a Símbolo de análisis: Nueva búsqueda de una solución: 0 Identificador de informe: 049467cb-d843-461d-8a95-8d264f166fdd Estado del informe: 268435456 Depósito con algoritmo hash: 08958042d703862e8fc1211d439b7828 Details - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> - <System> <Provider Name="Windows Error Reporting" /> <EventID Qualifiers="0">1001</EventID> <Level>4</Level> <Task>0</Task> <Keywords>0x80000000000000</Keywords> <TimeCreated SystemTime="2017-08-07T00:31:37.847082600Z" /> <EventRecordID>281752</EventRecordID> <Channel>Application</Channel> <Computer>Berto-PC</Computer> <Security /> </System> - <EventData> <Data>109019973504</Data> <Data>1</Data> <Data>APPCRASH</Data> <Data>No disponible</Data> <Data>0</Data> <Data>CUE.exe</Data> <Data>2.15.83.0</Data> <Data>594bde01</Data> <Data>Qt5Gui.dll</Data> <Data>5.7.1.0</Data> <Data>58ebc9fc</Data> <Data>c00000fd</Data> <Data>00275de9</Data> <Data /> <Data /> <Data>\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6A38.tmp.mdmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6E41.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6E8E.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER6ECD.tmp.txt</Data> <Data>C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_CUE.exe_964251d2ed1ed91766d16b764679a87fca8f030_23eef6e9_3b3c770a</Data> <Data /> <Data>0</Data> <Data>049467cb-d843-461d-8a95-8d264f166fdd</Data> <Data>268435456</Data> <Data>08958042d703862e8fc1211d439b7828</Data> </EventData> </Event> Also, in the appdata folder I found this one 2017-08-06T19:31:29 I cue.init: CUE version: 2.15.83 2017-08-06T19:31:29 I cue.init: Updates server: https://www3.corsair.com/software/CUE_V2/ 2017-08-06T19:31:29 I cue.init: Build type: Public Release 2017-08-06T19:31:29 I cue.init: Applicaiton ID: 4312 2017-08-06T19:31:30 W cue.locale: "Cannot load qt_en.qm translations" 2017-08-06T19:31:30 I cue.init.font: Using Regular text font family: "Open Sans" 2017-08-06T19:31:30 I cue.init.font: Using Title text font family: "Gotham Bold" 2017-08-06T19:31:30 I cue.session: Locked changed to false 2017-08-06T19:31:30 I cue.session.win: Will notify 'connected changed to' with delay 2017-08-06T19:31:30 I cue.session: Local changed to true 2017-08-06T19:31:30 I cue.profiles.folders.tree: Profile order deserialization started: "C:\\Users\\Berto\\AppData\\Roaming/Corsair/CUE/profiles/tree.cueprofileorder" 2017-08-06T19:31:30 I cue.profiles.folders.tree: Profile order deserialization finished: "C:\\Users\\Berto\\AppData\\Roaming/Corsair/CUE/profiles/tree.cueprofileorder" 2017-08-06T19:31:30 W cue.library: Lightings load failed: Could not detect cereal root node - likely due to empty or invalid input 2017-08-06T19:31:30 W cue.library: Lightings load failed: Could not detect cereal root node - likely due to empty or invalid input 2017-08-06T19:31:30 W cue.library: Actions load failed: Could not detect cereal root node - likely due to empty or invalid input 2017-08-06T19:31:30 W cue.dpi_manager: "C:\\Users\\Berto\\AppData\\Roaming/Corsair/CUE/dpi" Could not detect cereal root node - likely due to empty or invalid input 2017-08-06T19:31:31 I cue.action.macro.win: Init time: 0.400282 (init: 1.467e-06 reset: 4.6445e-05 ) 2017-08-06T19:31:31 I cue.lightings.player: Started lighting worker in 0x261c 2017-08-06T19:31:31 I cue.dev: Device insertion processing complete for Scimitar Demo. 2017-08-06T19:31:31 I cue.lightings.player: Started lighting worker in 0x13e4 2017-08-06T19:31:31 I cue.dev: Device insertion processing complete for K95 RGB Demo. 2017-08-06T19:31:31 I cue.lightings.player: Started lighting worker in 0x2648 2017-08-06T19:31:31 W cue.devbehavior: Not implemented for current device. 2017-08-06T19:31:31 I cue.dev: Device insertion processing complete for VOID Wireless Demo. 2017-08-06T19:31:31 I cue.lightings.player: Started lighting worker in 0x1fb0 2017-08-06T19:31:31 I cue.dev: Device insertion processing complete for MM800RGB Demo. 2017-08-06T19:31:31 I cue.init.ui: Starting UI. 2017-08-06T19:31:31 W cue.thread: Can't rename main thread. 2017-08-06T19:31:33 W MainWindow_QMLTYPE_348(0x12f9d770) must be a top level window. 2017-08-06T19:31:33 W MainWindow_QMLTYPE_348(0x12f9d770) must be a top level window. 2017-08-06T19:31:33 W qrc:/qml/ui/accordion/LibraryPropertyViewsAccordionItem.qml:422:12: QML LibraryPropertyViewsAccordionItemToolbar: Binding loop detected for property "applyFromLibraryEnabled" So I can assume I missing some dlls? is there something I'm not seeing? 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Toasted Posted August 10, 2017 Share Posted August 10, 2017 Are you running Windows under a custom scale? If so, revert back to 100% and see whether that changes anything. Latest graphics card drivers, Windows update, etc? Link to comment Share on other sites More sharing options...
QBerto Posted August 10, 2017 Author Share Posted August 10, 2017 Are you running Windows under a custom scale? If so, revert back to 100% and see whether that changes anything. Latest graphics card drivers, Windows update, etc? The problem was the custom scale, never seen an app with a problem like that, absurd, srsly Thanks dude, I actually have now all the problems related to steam, CUE not recognizing the mouse, asking for a frimmware update and then saying is updated, and laging a LOT the crusor, but I'll check those threads later for a solution... one thing I learned with this is not ever again buy a corsair peripheral thanks again dude! Link to comment Share on other sites More sharing options...
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