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-   -   CORSAIR VENGEANCE RGB PRO, stuck on temperature lighting effect (http://www.asktheramguy.com/forums/showthread.php?t=181072)

Anaskhalifa 09-12-2018 09:07 PM

CORSAIR VENGEANCE RGB PRO, stuck on temperature lighting effect
 
1 Attachment(s)
Hi i'm still searching for my problem with my ram and i can't get any solution
i have gigabyte AX370-Gaming-K7 motherboard in the first boot the rgb on the ram works great but then i install the rgb fusion to control the lightning effect and ICUE i try to un-install all the software and still the same, I'm on ICUE only right now but i can't control them they stuck on temperature lighting effect if i try to change it one slot turn off and stuck on one color, the support of corsair didn't respond to me i don't know why i can't create an account the show me this code, AN ERROR HAS OCCURRED. PLEASE CONTACT CUSTOMER SERVICE WITH THE FOLLOWING ERROR CODES:
002
D53BA3BB-BC16-4AAD-A9DE-B95E6DF5B330
I send to the CUSTOMER SERVICE two email and i still have no answer sorry for my English guys i hope someone help me.

Corsair Art 09-13-2018 09:50 AM

Please submit a ticket at support.corsair.com

Cpt.Planet 09-13-2018 10:02 PM

Try updating the FW to the latest version

Anaskhalifa 09-16-2018 05:59 AM

Quote:

Originally Posted by Corsair Art (Post 972565)
Please submit a ticket at support.corsair.com

I submit twice and i didn't get any answer

Anaskhalifa 09-16-2018 05:59 AM

Quote:

Originally Posted by Cpt.Planet (Post 972660)
Try updating the FW to the latest version

Also try didn't work :(

Corsair Art 09-16-2018 09:25 PM

Quote:

Originally Posted by Anaskhalifa (Post 972950)
I submit twice and i didn't get any answer

Do you have the ticket ID? Please keep in mind an email is not the same as a ticket so if you sent an email we wouldn't be able to immediately see it.

-Art

Anaskhalifa 09-17-2018 01:35 AM

Quote:

Originally Posted by Corsair Art (Post 973063)
Do you have the ticket ID? Please keep in mind an email is not the same as a ticket so if you sent an email we wouldn't be able to immediately see it.

-Art

I don't get any ticket i told you when i'm try to create an account on corsair support i get this code 0021D1B9AC4-DFE9-4B8E-A31E-07C576363816
and i contact the support on this web site https://www.corsair.com/us/en/contact
i don't get any email from them

Corsair Art 09-17-2018 10:19 AM

Quote:

Originally Posted by Anaskhalifa (Post 973080)
I don't get any ticket i told you when i'm try to create an account on corsair support i get this code 0021D1B9AC4-DFE9-4B8E-A31E-07C576363816
and i contact the support on this web site https://www.corsair.com/us/en/contact
i don't get any email from them

Are you using a password that's allowed? That seems to be the problem.

-Art

Anaskhalifa 09-17-2018 10:50 AM

Quote:

Originally Posted by Corsair Art (Post 973116)
Are you using a password that's allowed? That seems to be the problem.

-Art

Yes sir i try a different password and a different email and the same code they give me

Corsair Art 09-18-2018 09:59 AM

Quote:

Originally Posted by Anaskhalifa (Post 973124)
Yes sir i try a different password and a different email and the same code they give me

Call in when you can and our CS department should be able to help.


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