simpson813 Posted July 24, 2018 Share Posted July 24, 2018 Who and where would I address concerns about how my experience has been so far? I had an issue with an H100i cooler but the process for the claim has been pain stakingly slow and redundant. I can't seem to get a hold of anyone who will take care of this. I've been asked to provide information I have already provided, but now I need to provide a part number and a lot number, without any instructions on how to even get these numbers. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted July 24, 2018 Corsair Employee Share Posted July 24, 2018 The part number for an H100i is CW-9060009-WW. The lot code is on the sticker on the side of the radiator. It's basically that bar code. What exactly is your ticket number? Perhaps I could take a look at it? You might also want to try getting into a chat with our customer service team. If you are having trouble setting up the ticket, they should be able to assist and help create one for you. Link to comment Share on other sites More sharing options...
simpson813 Posted July 24, 2018 Author Share Posted July 24, 2018 Thanks but I have the ticket being handled. Just need to know where I can send suggestions to. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Calico Jack Posted July 31, 2018 Corsair Employee Share Posted July 31, 2018 Here is fine, or as a PM. We are taking note of your guy's criticisms and working on solutions. Link to comment Share on other sites More sharing options...
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