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-   -   RMA support, no status update after being in processing for 2+ weeks (http://www.asktheramguy.com/forums/showthread.php?t=177085)

EGamesTube 04-22-2018 12:12 PM

RMA support, no status update after being in processing for 2+ weeks
 
Hi
my ticket number: #706676
memory replacement for one module not working properly.

Originally created on 2018-03-29 and approved the next day.
Then I sent the package in the correct way.
The status is in processing since 2018-04-06 11:03
Despite checking the ticket regularly, it is now closed and I haven't received updates. :dunno:

If someone could check, I would be very pleased.
Thanks in advance!

Corsair StormShadow 04-24-2018 12:55 PM

Quote:

Originally Posted by EGamesTube (Post 951504)
Hi
my ticket number: #706676
memory replacement for one module not working properly.

Originally created on 2018-03-29 and approved the next day.
Then I sent the package in the correct way.
The status is in processing since 2018-04-06 11:03
Despite checking the ticket regularly, it is now closed and I haven't received updates. :dunno:

If someone could check, I would be very pleased.
Thanks in advance!

I'll have someone look into this for you. Did you send in your whole RAM kit or just the single defective stick? If you only send in one module, it's most likely ended up in discrepancy.

EGamesTube 04-24-2018 01:08 PM

I sent the whole kit ::pirate::
thanks for helping me!

Corsair StormShadow 04-24-2018 01:59 PM

Quote:

Originally Posted by EGamesTube (Post 951827)
I sent the whole kit ::pirate::
thanks for helping me!

You're welcome. Somebody is currently looking to this for you, I hope it get resolve soon.


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