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-   -   Lost my receipt and warranty (http://www.asktheramguy.com/forums/showthread.php?t=183398)

Support 12-12-2018 01:17 AM

Lost my receipt and warranty
 


Hi Corsair and Community Forum
I am a happy owner of Corsair SF600 gold, Corsair SF premium cable kit, 2xCorsair ML120 and Corsair Dominator Platinum 32GB DDR4 2666Mhz

There has been no problem with any of the product so far, except for one out of four of the RAM sticks that now no longer works. :[pouts: My system only says 24GB DDR4. I have tried to reseat it to no luck. The defective stick still lights up, but don't show in my system. I have been trying in another machine and it will still only read 3 of the sticks. :[pouts: Unfortunately I have lost my receipt of purchase. Is there any chance that I can get any help or make use of warranty without receipt or are my chances next to non :[pouts:

Also I have been trying to join Corsair to contact Support, but everytime I try to register, it gives me an error-code. I am based in Denmark, Europe. Hope you guys can help :[pouts:

Best regards,
Support, a new member of Corsair community



Corsair Wootaru 12-12-2018 12:55 PM

Hello Support,

Do you happen to know what the error code? I will do my best to see what is going on with it.

Best,
Wootaru

Support 12-13-2018 04:40 AM

Quote:

Originally Posted by Corsair Wootaru (Post 985028)
Hello Support,

Do you happen to know what the error code? I will do my best to see what is going on with it.

Best,
Wootaru

Hi Wootaru

I do not I am afraid. Where can I look it up?

Best regards,
Support

Corsair Wootaru 12-13-2018 01:02 PM

Hello Support,

You mentioned "Also I have been trying to join Corsair to contact Support, but everytime I try to register, it gives me an error-code. I am based in Denmark, Europe. Hope you guys can help"

What was the Error code?

Best,
Wootaru

Support 12-13-2018 02:55 PM

Quote:

Originally Posted by Corsair Wootaru (Post 985199)
Hello Support,

You mentioned "Also I have been trying to join Corsair to contact Support, but everytime I try to register, it gives me an error-code. I am based in Denmark, Europe. Hope you guys can help"

What was the Error code?

Best,
Wootaru

This one: AN ERROR HAS OCCURRED. PLEASE CONTACT CUSTOMER SERVICE WITH THE FOLLOWING ERROR CODES:
002
8EB03F0A-C139-443A-AB66-9562EDF739A6

Corsair Wootaru 12-13-2018 04:36 PM

Hello Support,

The 002 Error is pertaining to your Password. Please check your password and maybe change it to something else.

Best,
Wootaru

Support 12-14-2018 12:58 AM

Quote:

Originally Posted by Corsair Wootaru (Post 985236)
Hello Support,

The 002 Error is pertaining to your Password. Please check your password and maybe change it to something else.

Best,
Wootaru

Ok, it worked. I will contact Customer Support now. Thanks!


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