Anaskhalifa Posted September 13, 2018 Share Posted September 13, 2018 Hi i'm still searching for my problem with my ram and i can't get any solution i have gigabyte AX370-Gaming-K7 motherboard in the first boot the rgb on the ram works great but then i install the rgb fusion to control the lightning effect and ICUE i try to un-install all the software and still the same, I'm on ICUE only right now but i can't control them they stuck on temperature lighting effect if i try to change it one slot turn off and stuck on one color, the support of corsair didn't respond to me i don't know why i can't create an account the show me this code, AN ERROR HAS OCCURRED. PLEASE CONTACT CUSTOMER SERVICE WITH THE FOLLOWING ERROR CODES: 002 D53BA3BB-BC16-4AAD-A9DE-B95E6DF5B330 I send to the CUSTOMER SERVICE two email and i still have no answer sorry for my English guys i hope someone help me. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Art Posted September 13, 2018 Corsair Employee Share Posted September 13, 2018 Please submit a ticket at support.corsair.com Link to comment Share on other sites More sharing options...
Cpt.Planet Posted September 14, 2018 Share Posted September 14, 2018 Try updating the FW to the latest version Link to comment Share on other sites More sharing options...
Anaskhalifa Posted September 16, 2018 Author Share Posted September 16, 2018 Please submit a ticket at support.corsair.com I submit twice and i didn't get any answer Link to comment Share on other sites More sharing options...
Anaskhalifa Posted September 16, 2018 Author Share Posted September 16, 2018 Try updating the FW to the latest version Also try didn't work :( Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Art Posted September 17, 2018 Corsair Employee Share Posted September 17, 2018 I submit twice and i didn't get any answer Do you have the ticket ID? Please keep in mind an email is not the same as a ticket so if you sent an email we wouldn't be able to immediately see it. -Art Link to comment Share on other sites More sharing options...
Anaskhalifa Posted September 17, 2018 Author Share Posted September 17, 2018 Do you have the ticket ID? Please keep in mind an email is not the same as a ticket so if you sent an email we wouldn't be able to immediately see it. -Art I don't get any ticket i told you when i'm try to create an account on corsair support i get this code 0021D1B9AC4-DFE9-4B8E-A31E-07C576363816 and i contact the support on this web site https://www.corsair.com/us/en/contact i don't get any email from them Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Art Posted September 17, 2018 Corsair Employee Share Posted September 17, 2018 I don't get any ticket i told you when i'm try to create an account on corsair support i get this code 0021D1B9AC4-DFE9-4B8E-A31E-07C576363816 and i contact the support on this web site https://www.corsair.com/us/en/contact i don't get any email from them Are you using a password that's allowed? That seems to be the problem. -Art Link to comment Share on other sites More sharing options...
Anaskhalifa Posted September 17, 2018 Author Share Posted September 17, 2018 Are you using a password that's allowed? That seems to be the problem. -Art Yes sir i try a different password and a different email and the same code they give me Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Art Posted September 18, 2018 Corsair Employee Share Posted September 18, 2018 Yes sir i try a different password and a different email and the same code they give me Call in when you can and our CS department should be able to help. Link to comment Share on other sites More sharing options...
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