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Apogee1

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  1. I tried something totally different than what has been reported on this forum and it worked. Here are the steps I took: 1. Unplugged all USB cables from system related to Void SE Headset. 2. Used device manager and uninstalled any Windows drivers associated with the Headset. 3. Uninstalled (through control panel) the CUE software. 4. Turned off machine. 5. Cold startup. 6. Plugged in extension port for the USB connection plug, but did not plug in the connection plug. 7. Plugged the Charging USB cable into the extension hub USB port. 8. Plugged the USB charging cable into the Headset (make sure not to press any buttons) 9. Pressed the power on button. The Headset powered on! Unbelievable! 10. Unplugged the USB charging cable from extension hub. 11. Installed the latest version of CUE software. 12. Inserted Connection plug into the extension hub. 13. (windows updated drivers) 14. Did a force firmware update. 15. When prompted, I connected the Headset via USB cable. 16. Firmware update happened bottom progress bar went to 100%, top bar went to 97%. 17. (Windows updated drivers again, I monitored that it was successful) 18. Top progress bar of firmware update continued to 100% over the next minute and completed. 19. Tested on Skype, both Mic and Headset worked. 20. Doing a full charge on the headset. This might not work for anyone else, but since the procedure that is posted at the top of this thread wasn't working, I thought outside of the box. Good Luck.
  2. Dramen, Again, let me explain. I have tried all of these procedures and none of them work because the power to the head set doesn't come on. The procedure gets stuck at Connect headset via USB cable. It just sits there (last night 8 hours) waiting for the connection to happen. Nothing. No other device on my system has an error on it. unless the HS can turn on, this procedure is worthless.
  3. How do you force the headset to power on? No matter what I try, without power on the headset, the USB connection never happens. No amount of trying other things work if the HS won't power on.
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