To all people having a problem with the VOID being in boot loader mode. Since the Corsair is NOT replying promptly in the matter, let the battery die out, that is do not use it. Update the firmware, then plug it back in to charge. The dead battery should allow you to get it functioning properly again. I do knot know why this is the case but I will be asking Corsair to see if there is anyway to avoid this problem in the future