SuperTRev

Use the brightness sliders when choosing the colours.

The solution: I had a device intercepting my mouse connection in the usb port: an iFi silencer+. I tried it to reduce mouse movement noise with it, but it didn't do anything. (It's supposed to intercept your audio interface, but that didn't work, so I tried the mouse port too) Unplugging that device solved this brightness issue.

Ok thank you. I went to try a reset of the keyboard before finishing the support ticket. When I went to go unplug it I remembered that I have an iSilencer+ on the mouse port, because I have a nasty mouse cursor movement noise in my headphones, and thought that would fix it (It didn't fix it). So I unplugged the silencer, and plugged in the mouse again. That action wiped the hardware memory off of the keyboard, oddly. So I restarted the computer, and the default red lights came on. Signed into windows and rewrote my hardware profile back onto the keyboard, and that seems to have fixed my brightness issue. Very strange, but I'm not complaining.

Cool, so they want the part number and the serial number, for me to ask about it. Even though currently I'm typing this out on the "iCue Software Troubleshooting" forum. Since this keyboard is permanently affixed to my desk, I can't look at its underside. (I'm not ripping apart my studio to report a bug with the software). Just have a look at that dumpster fire of a knowledge base article. I still don't know what my serial number is, from looking at the package sticker, as none of those numbers meet the requirements presented; fourteen characters long, starting with a letter. I can't believe I'm having to do this much work to ask a company about a bug.

The link you gave me is a knowledge base. I searched for my issue and didn't find it. You said to create a support ticket but gave me a link to a knowledge base. On a thread about a keyboard I don't even use anymore, because it was also broken, and I never got support for that one either.

Why are you responding to this now, a month later? Did you not read the part that says I bought a new keyboard? But even this new keyboard is having issues and I've posted about that too. How come you are offering help about a keyboard I no longer use, but didn't reply to my new post about my new keyboard?

Don't worry guys, no need to rush on replying. I just bought a new keyboard, instead of getting help on this older one. You're welcome, that I'm still paying your bills while suffering your broken hardware that I'm getting no help with. Which is either stockholm syndrome, or a pyramid scheme. Pick your poison.

With my brand new K95 RBG Platinum XT, when my Windows screen saver triggers, it locks out iCue or something. Puts the keyboard in the onboard hardware profile state. Which is fine, but every time it does that, it changes my device brightness from 33% to 0%. I thought it was all broken until I found out I had no brightness, that's why I had no lighting. I've made sure to delete out the hardware profile, replacing it with one that has 33% as the brightness. Have 'repaired' iCue, forced a firmware update on the keyboard, nothing fixed it.

A month later and my $350 keyboard still can't write to onboard storage, and still no response. Every time my screen saver kicks in or goes to sleep the keyboard is this horrible wall of red light. I'm just trying to not have that.

No response. Shocking.

I've tried everything and looked for any posts on the issue. The keyboard refuses to accept writing to its onboard profiles. I've repaired the iCue program, forced hardware update, did a soft reset of the keyboard, restart computer, clear cookies... nothing is working. (The update failed because of a firewall, but allowed iCue and it did allow me to force an update) K95 RGB Platinum, Windows 10 PC latest update, iCue v5.11.96

I looked at the knowledge base, and realized that I had neglected to put a custom lighting profile onto the 'Hardware Lighting' tab in the profiles that are saved onboard the mouse. (I had it set up on the keyboard apparently, but not the mouse). So I set up a custom lighting effect in the three profiles, overwrote the three slots, exported all profiles to back them up, restarted the computer to test it, and it worked. So it's fixed now, thank you.

Contact Support? So what did I just do with this post?

Hello hellooo is anybody home?

Hellloooo corsair. How to fix? 🙂