Thanks for all.
I wrote to lets_talk@ea.com because I received an email telling me to write to that address.
But do they answer? And how long? To date, after more than 10 days, I have not received any answers.
I only sent 3 tickets (July 10, July 31 and August 7), where in the first I asked for information related to my suspension, closed by writing that I did not comply with the EULA of EA, the second I sent when they totally banned me and l 'They closed by telling me that they can not let me know about their internal practices.
The third, not having received exhaustive answers to the previous ticket, I asked again info and I was closed as "solved" with the usual phrase of that JoyceD telling me that I have not respected the EULA EA.
After the suspension, having the doubt the problem was to have given the "cheater" to players who entered the middle of the game and ended with 45 kills succeeding in shooting from the most unthinkable, I preferred not to speak in the internal chat. But with all this I was definitely banned.
The images that are attached are mine, very simple, configurations that I use in game.
However it is absurd that the EA does not communicate exactly what "crime" I have committed, not allowing me in any way to defend myself.
Having paid for a game, and not being able to play because I have not respected the EULA for them is a scam. They could do the same thing to so many people so their word is against ours.
I have given and will give full availability for further checks, but I know for sure that now I threw some money because they will not respond to anyone.
If they told me (or had told me from the first suspension) that I was wrong to use terms in chat, or else, I would accept it.