Hello,
I am still doing my best to get in touch with the rebate team on this matter, since we are a completely different channel itself and they are a 3rd party. I am at their mercy for any updates.
Hello,
I am very sorry about the delays, I've checked your ticket and it was solved and being handled by our UK team.
And as for the Firmware please reach out to the Mouse / Keyboard / HID section as this section is for RMA and Warranties.
Hello Kronzo,
I can see if I can have a rep look into your situation. Please create a ticket at https://help.corsair.com/hc/en-us so we can better assist you.
Hello,
Please create a ticket at https://help.corsair.com/hc/en-us so that we can further help you on your issue. They will explain any cost if it is necessary regarding your RMA.
Hello johnvargo,
I am sorry about the response time for your ticket, I will make note of what has happened. If you would like me to have another agent help you I can do that for you. As we do appreciate you using our products.
Hello,
The website you were given at the time of the rebate was the rebate you were supposed to submit your rebates to. I am not sure if you can process another rebate for the same product as that will cause issues. I do apologize for the delay of your rebate as they do that a bit of time for it to be processed and sent out to you.
Hello,
I do apologize for the delay. I see that there is an agent helping you out on your ticket, please be aware that there is a delay in responses due to the off work hours for the agent.