MangoMountain Posted April 21, 2019 Share Posted April 21, 2019 (edited) I just got approved a few days ago for a standard RMA and I was very excited to send my case back and get a new, non-defective one. I was planning on disassembling my PC today, but last night I printed the shipping label and went through the fine print. I have to pay the return shipping? For a case that had parts wear down and rust within a year of ownership?? I decided to look into the shipping and hoped it wouldn't be too bad. But the slowest shipping option came out to $130, $10 more than what I paid for it in 2018. Is there any way by talking to customer service that I might find a solution to this and get my replacement without paying more than the case is worth? Is going to Amazon.ca for support a year after purchase an option? I'm looking for any help on this right now because it's really stressing me out. I would really like to just get a refund and buy a better case from Corsair, but I haven't been able to find any examples of them giving out refunds. Edited April 21, 2019 by MangoMountain Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted April 22, 2019 Corsair Employee Share Posted April 22, 2019 Hello MangoMountain, What is the ticket number? Best, Wootaru Link to comment Share on other sites More sharing options...
MangoMountain Posted April 22, 2019 Author Share Posted April 22, 2019 Thanks for the quick reply, the ticket number is 883432. I'm going to jump into live chat with someone right now so hopefully I can get it resolved. Link to comment Share on other sites More sharing options...
MangoMountain Posted April 22, 2019 Author Share Posted April 22, 2019 I spoke with someone who said they would put in the get the whole case replaced and put in for a prepaid label. If I send in the whole case, will I need all the screws, standoffs and accessories? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted April 22, 2019 Corsair Employee Share Posted April 22, 2019 Hello MangoMountain, Preferably we would need the whole case + the accessories. If you have further questions please address them on the ticket so the agent would know how to help you out. :) Best, Wootaru Link to comment Share on other sites More sharing options...
MangoMountain Posted April 22, 2019 Author Share Posted April 22, 2019 Awesome, thanks for the quick answer. :) Link to comment Share on other sites More sharing options...
ShakC Posted September 11, 2019 Share Posted September 11, 2019 Hi, I am in a similar situation as above. I have pair of ram one of which has become faulty, my RMA has been approved and I am also offered an option for advanced RMA if I prefer that and don't want to be out of PC for weeks. I appreciate that option provided by Corsair. The only concern is the faster version of RAM pair (2666mhz compared to my 2400mhz) is available for $60AUD in Australia, and sending the defected RAM pair to Taiwan with tracked shipping is costing me around $40AUD. I am hoping if Corsair could review this case and perhaps provide the prepaid shipping. If the cost of shipping is more than half the amount of what the product is valued at, than it pretty much defeats the purpose of warranty. I'd appreciate if I could get some help on this. Thanks Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Wootaru Posted September 11, 2019 Corsair Employee Share Posted September 11, 2019 What is your Ticket number? I can have someone look into that for you. Link to comment Share on other sites More sharing options...
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