The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > Audio

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 03-05-2013, 03:15 PM
anto543 anto543 is offline
Registered User
 
Join Date: Jan 2013
Posts: 23
POST ID # = 638082
anto543 Reputation: 10
Default Corsair Vengeance 2000 cracked earcup.

I've had the headphones for little over two months, when I first purchased them the right earcup (the broken side) sounded like it had something loose inside it (I actually made a forum post about this which is still available to view). It eventually stopped making the noise and I disregarded it. Earlier today I put them on and I heard a little snap, and I thought it was just the headphones adjusting, but it was actually the pivot point on the right earcup which had gave way.

I will provide some pictures if you would like to view them, excuse the quality. It is just to give you a general idea.




As you can see, the fracture is slightly above the earcup, it has just literally came to pieces, the earcup is now dangling from the headphones.

Last edited by anto543; 03-05-2013 at 05:26 PM.
Reply With Quote


  #2  
Old 03-05-2013, 06:06 PM
RAM GUY's Avatar
RAM GUY RAM GUY is offline
Corsair Product Guru
 
Join Date: Apr 2001
Location: Fremont, CA
Posts: 118,269
POST ID # = 638112
RAM GUY Reputation: 10
Default

Put in a RMA request with the link to the left and let me know your case number. I'll approve it for you and get it exchanged.
__________________
Support accounts and tickets can be created at https://support.corsair.com.
Reply With Quote


  #3  
Old 03-05-2013, 06:25 PM
anto543 anto543 is offline
Registered User
 
Join Date: Jan 2013
Posts: 23
POST ID # = 638124
anto543 Reputation: 10
Default

Quote:
Originally Posted by RAM GUY View Post
Put in a RMA request with the link to the left and let me know your case number. I'll approve it for you and get it exchanged.
Case #5701634

Cheers for the speedy reply and the replacement, much appreciated. I do really enjoy the product and it's nice to see you looking after your customers so well.
Reply With Quote


  #4  
Old 03-05-2013, 06:39 PM
RAM GUY's Avatar
RAM GUY RAM GUY is offline
Corsair Product Guru
 
Join Date: Apr 2001
Location: Fremont, CA
Posts: 118,269
POST ID # = 638129
RAM GUY Reputation: 10
Default

Your RMA has been approved Anto. Go ahead and fill out the rest of it in the email I sent you and you'll automatically get the instructions after to proceed with the exchange.
__________________
Support accounts and tickets can be created at https://support.corsair.com.
Reply With Quote


  #5  
Old 03-05-2013, 08:12 PM
anto543 anto543 is offline
Registered User
 
Join Date: Jan 2013
Posts: 23
POST ID # = 638167
anto543 Reputation: 10
Default

Quote:
Originally Posted by RAM GUY View Post
Your RMA has been approved Anto. Go ahead and fill out the rest of it in the email I sent you and you'll automatically get the instructions after to proceed with the exchange.
Thank you so much for your help, much appreciated.
Reply With Quote


  #6  
Old 03-17-2013, 03:23 PM
drats drats is offline
Registered User
 
Join Date: Mar 2013
Posts: 1
POST ID # = 640864
drats Reputation: 10
Default Same issue with cracked plastic housing on right earcup

I have the exact same issue.

RAM GUY, if you are agreeable to help me out in the same fashion, I'll be most appreciative.

Case #5749776

Thanks so much!
Reply With Quote


  #7  
Old 03-17-2013, 05:26 PM
Technobeard's Avatar
Technobeard Technobeard is offline
Bearded Corsair Employee
 
Join Date: Oct 2012
Posts: 4,265
POST ID # = 640887
Technobeard Reputation: 68
Default

Quote:
Originally Posted by drats View Post
I have the exact same issue.

RAM GUY, if you are agreeable to help me out in the same fashion, I'll be most appreciative.

Case #5749776

Thanks so much!
If you've already created a case you don't need to post on the forum. I've responded to your case.
__________________
“Humor is reason gone mad.” - Groucho Marx
"I suggest a full frontal assault with automated laser monkeys, scalpel mines and acid." - Psychotic potato dwarf
"Do not meddle in the affairs of wizards, especially simian ones. They are not all that subtle." - Terry Pratchett
Reply With Quote


Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 10:52 AM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.