Venegance 2000: no answer to ticket since 2 days...

[Kaoskriss]

Hi there,

I opened a ticket about two days ago concerning a knocking volume control on my brandnew Venegance 2000 (bought on 4th of july). Since a small rec cardboard in the package aked me to not return the product to the retailer but instead using Corsairs internet plattform to open up a ticket which is maybe resulting in an RMA (which causes lot's of trouble for me since I have to package the product safely, find a post office, mail back the headset, beeing in lack of a headset meanwhile e.g.).

Although I was promised that I could await a reply within 24 hours the latest, there is still no reply. That's what I call successful cutomer care and relationship.

Seems like I'm gonna call the retailer and return my Venegance 2000 there since it causes system boot delay by approximately 2 minutes with the dongle plugged in.

Although the sound and the functionality of the headset itself is outstanding under windows and I therefore would like to keep it, the two issues above are inacceptable.

Sorry guys, it does not work that way. I paid the product cash at the shop's counter and you keep me hanging...

Disapointing.

Chris

[Wired]

You can always return it to the store. They'd just prefer people talk to tech support first in case it's just a tech question (e.g. how do I mount this, how do I set up XMP in the BIOS, etc).

Regarding the boot time, disable it from looking at USB on boot.

What do you mean by a "knocking volume control"?

[Kaoskriss]

Hi,

concerning boot times there is already a thread where I been posting my experience. I already disabled USB legacy support and USB as a boot device. The dongle even slows down the bios graphics/performance leeading to long (20 seconds) reaction times on any keyboard command.

View this thread for all the details:
http://forum.corsair.com/v3/showthread.php?t=108353

When I talk of a kocking sound I mean actually "rattling" caused by the volume control that is mounted to the headset with to much clearance so that it moves anytime I move my head.

The boot time issue seems to be an engineering problem since it happens to a couple of people, maybe caused by a certain hardware configuration which has not been tested during development (see my profile for details), but since I do not use any "exotic" brands in my system nor other drivers such as raid or eSATA drivers are loaded this is not acceptable.

The rattling issue is not that a big deal, which could be solved by replacing the headset. Sometimes quality control guidlines are not yet aware of a possible problem like that so products may pass this controls.

What I've been missing I a reaction on my ticket e.g. "Your ticket was posted, we will be contacting you in about xy days..." but since the landing page of tech. support stated a reply within 24 hours I expected exactly that.

Please have in mind while reading my posts that I'm from germany and that I#m not a native speaker...

[RAM GUY]

What is your ticket number? I'll look into it.

[Kaoskriss]

Sorry RAM Guy,

I just returned the headset to my dealer yesterday in order to save my chance for a ful repaiment.
Nevertheless thanx for minding my concerns.

Chris

[bus23054]

What USB port were you plugging it into btw. Was it a standard 2.0 or high speed 3.0?