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06-30-2012, 04:20 PM
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Letherin
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Join Date: Jun 2012
Location: Lima-Peru
Posts: 23
POST ID # = 587588
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Problem CMZ16GX3M4A1600C9B
Hello.
I bought a 16 Gb Kit of Corsair Vengeance 4 months ago. I think they were faulty, because mi pc didn't boot sometimes (but at that time i thought it was the MB).
2 weeks ago I started to experience BSOD and Crashes (while doing a backup of my files)... so I did a new windows installation on my new SSD (that fortunately arrived a day before).
The problem persisted, so I made a complete test to my PC in stock (w/o CPU OC).
Memtest showed lots of errors. I took all the modules and try them on another MB (on a gigabyte p67, latest bios, on an open air chassis that I use for reviews)... the same, finally i found just one module with errors.
I went to the reseller to claim the warranty, they received the modules in its original package to check the modules in their "lab", my fault: i forgot to check the modules and write down that all was OK on the document. 2 days later, I went and they told me that one module had physical damage. I insisted and they let me in their lab to check the modules. The one with "physical damage" works perfect, and it's obvious that it's different from the one with logical errors. They denied to give me the technical report.
Now I don't know what to do. They denied to replace the module, it's strange, because all work ok and i'm completely sure that the modules were ok before they checked them on their lab (least the one with logical errors).
I think the damaged was caused in their lab. if it's not, maybe on the manufacture of the product.
I hope you can help me with this problem.
I'll post pics If requested.
I'm from Peru.
I'll be waiting for your reply.
PS: Sorry for my bad english.
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07-02-2012, 11:49 AM
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Corsair Product Guru
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Join Date: Apr 2001
Location: Fremont, CA
Posts: 115,875
POST ID # = 587882
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Please post a picture of both side of the modules so we can see the damage they are claiming.
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07-07-2012, 11:29 AM
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Letherin
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Join Date: Jun 2012
Location: Lima-Peru
Posts: 23
POST ID # = 588983
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ok, i find the damaged module... here is a pic...
as i said, it works flawlessly.
It is rare that has been damaged in that place, everything else seems in perfect condition.
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07-09-2012, 11:56 AM
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Corsair Product Guru
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Join Date: Apr 2001
Location: Fremont, CA
Posts: 115,875
POST ID # = 589241
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Please use the link on the left and request an RMA and we can replace them directly.
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07-17-2012, 11:22 PM
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Letherin
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Join Date: Jun 2012
Location: Lima-Peru
Posts: 23
POST ID # = 590881
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ok, i'm back at home, I have requested an RMA, but then i notice that the last option says;
"Ramguy has already helped me on the Support Forums, Enter your post # from the Official Corsair Support Forums"... is it necessary to do the rma by that method?
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07-18-2012, 07:07 AM
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LiquidNinja
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Join Date: Jun 2006
Location: looking through your window
Posts: 4,539
POST ID # = 590916
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__________________
Thinking about combining 2 or more sets of ram?? even the same part# is not suggested, recommended or supported.
EVERY TIME YOU COMBINE MORE THAN 1 SET OF RAM, A KITTEN, 2 PUPPIES AND A BABY PANDA DIES.
COMBINING RAM? <-read these-> COMBINING RAM?
  System Specs as of 6/17/10
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07-18-2012, 11:46 PM
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Letherin
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Join Date: Jun 2012
Location: Lima-Peru
Posts: 23
POST ID # = 591055
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where do i have to send (c+p) that address?
my case is #4857337
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07-19-2012, 06:48 AM
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LiquidNinja
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Join Date: Jun 2006
Location: looking through your window
Posts: 4,539
POST ID # = 591078
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i mean Cut and Paste the link into the RMA form on the line "Ramguy has already helped me on the Support Forums, Enter your post # from the Official Corsair Support Forums"
that is what you asked i believe.
you already got a case# so dont worry about it now :)
__________________
Thinking about combining 2 or more sets of ram?? even the same part# is not suggested, recommended or supported.
EVERY TIME YOU COMBINE MORE THAN 1 SET OF RAM, A KITTEN, 2 PUPPIES AND A BABY PANDA DIES.
COMBINING RAM? <-read these-> COMBINING RAM?
System Specs as of 6/17/10
Last edited by Synthohol; 07-19-2012 at 06:58 AM.
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07-26-2012, 09:30 PM
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Letherin
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Join Date: Jun 2012
Location: Lima-Peru
Posts: 23
POST ID # = 592742
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The package was returned today, it seems that the peruvian postal service have some troubles with the international shipping.
the case number is still valid? or do i have to check the kit again in RMA?
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07-27-2012, 12:30 PM
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Corsair Product Guru
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Join Date: Apr 2001
Location: Fremont, CA
Posts: 115,875
POST ID # = 592846
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The RMA# is valid for 90 days so its no problem at all but you can post the tracking number and I will be happy to ask our customer service to put a rush on your RMA for you.
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08-09-2012, 08:42 PM
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Letherin
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Join Date: Jun 2012
Location: Lima-Peru
Posts: 23
POST ID # = 595554
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Thanks Ram Guy.
Well, finally the Peruvian Postal Service made the refund of my money, So I'll be sending the package on monday.
However, I wonder if the package is OK. Some pics:
   
I have a lot of polyethylene foam at home (from hardware that send me to do reviews), so I made a box.
Then, there is the printing of the first email and a "letter" with my contact details, as requested.
Do I have to put the Memorykit package in an anti static bag?
Is the labeling ok?
I'll be waiting for your answer.
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08-13-2012, 10:42 AM
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Corsair Product Guru
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Join Date: Apr 2001
Location: Fremont, CA
Posts: 115,875
POST ID # = 596172
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Yes you should be fine just send it and if you like you can send a message to our customer service to let them know it is on its way.
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08-15-2012, 11:08 PM
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Letherin
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Join Date: Jun 2012
Location: Lima-Peru
Posts: 23
POST ID # = 596773
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hello ramguy,
here is the tracking number EE008235320PE
it is still in peru...
http://clientes.serpost.com.pe/prj_tracking/traceA.aspx
the box is in a bag from the Peruvian postal service, the address label is on it. There's another one on the box within the bag.
RMA# on both.
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08-16-2012, 10:52 AM
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Corsair Product Guru
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Join Date: Apr 2001
Location: Fremont, CA
Posts: 115,875
POST ID # = 596849
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I would suggest you contact our customer service with this information so they can keep an eye out for your package, they will also need the RMA# as well.
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08-30-2012, 11:15 PM
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Registered User
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Join Date: Aug 2012
Posts: 1
POST ID # = 599878
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Quote:
Originally Posted by Jtfa
Hello.
I bought a 16 Gb Kit of Corsair Vengeance 4 months ago. I think they were faulty, because mi pc didn't boot sometimes (but at that time i thought it was the MB).
2 weeks ago I started to experience BSOD and Crashes (while doing a backup of my files)... so I did a new windows installation on my new SSD (that fortunately arrived a day before).
Check this link: http://www.forum.corsair.com/forums/...d.php?t=108450buy cohiba siglo vi
The problem persisted, so I made a complete test to my PC in stock (w/o CPU OC).
Memtest showed lots of errors. I took all the modules and try them on another MB (on a gigabyte p67, latest bios, on an open air chassis that I use for reviews)... the same, finally i found just one module with errors. |
Can you please tell me what happened with you? is everything alright now? since it seems that I'm having the same problem and I'm going to contact services but I need to hear from you first...
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