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  #1  
Old 06-08-2016, 04:42 PM
CAlexS CAlexS is offline
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Angry UK - Can't buy PSU from Corsair store

Couple of days ago I emailed via the Corsair website something like the below, no reply. What's the problem don't they want my business?

a) Go here:
http://www.corsair.com/en-gb/ax860-a...modular-psu-uk

b) Click add to basket

c) Click View Cart

Observe:

"Shopping Basket is Empty
You have no items in your shopping basket.
Click here to continue shopping."

Reproduced on Windows 10 Firefox and Chrome, and Android Chrome.
(Have tried with all antivirus turned off)

Thanks..

Last edited by CAlexS; 06-13-2016 at 12:17 PM.
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  #2  
Old 06-08-2016, 05:28 PM
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Technobeard Technobeard is offline
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I was able to duplicate your issue. I've reported this to our webstore team and they'll investigate it further.
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Old 06-08-2016, 07:52 PM
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They've fixed it.
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Old 06-08-2016, 10:55 PM
CAlexS CAlexS is offline
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And I've ordered thanks.

Wow they must have lost a load of money (and my order is effectively 2 days late :( ).
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Old 06-09-2016, 08:08 AM
CAlexS CAlexS is offline
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And another thing. After order no order confirmation is sent via email (yes have checked spam folder). I suspect their automated email notifications don't work either. Thx.
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Old 06-09-2016, 08:41 PM
CAlexS CAlexS is offline
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I guess this is business as usual :) Hope their sales and marketing are watching this ;)
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  #7  
Old 06-10-2016, 01:45 PM
CAlexS CAlexS is offline
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My order is just sitting there as "Pending Verification", I never got one email either - seriously?

Last edited by CAlexS; 06-10-2016 at 01:48 PM.
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  #8  
Old 06-10-2016, 02:11 PM
CAlexS CAlexS is offline
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Created a ticket (which means creating another account, and filling in all sorts of useless info), gone on facebook, posted here. How many hoops just for a simple order? Sorry this is very frustrating.
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Old 06-13-2016, 11:59 AM
CAlexS CAlexS is offline
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Still no change, no communication either.

Just a FYI I cancelled an Amazon order (out of stock) because I noticed I could order here, I assumed it would be much faster if Amazon was out of stock... I was mistaken.
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Old 06-13-2016, 07:41 PM
CAlexS CAlexS is offline
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Now states "processing" whatever that means. Have still never received an email.
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  #11  
Old 06-14-2016, 10:57 AM
CAlexS CAlexS is offline
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Sigh..

So a week after I created this thread I have received my very first email telling it will be shipped from Amsterdam.

I hope Corsair distribution and sales is paying attention here, the process is not a good experience for customers.

Let's how long it takes to arrive, fingers crossed about the PSU. Out of the woods now I hope!
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  #12  
Old 06-15-2016, 04:20 AM
JulianB JulianB is offline
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I am waiting as well
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  #13  
Old 06-16-2016, 11:11 AM
CAlexS CAlexS is offline
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Yesterday I got a ticket response saying it will arrive tomorrow (I already knew). I said thanks, but then asked them to take a look at this thread and these forums.

Anyway today it arrived and it is up and running,

IMHO the shopping experience has not been fun at all, product seems OK so far.

The only thing (this may seem stupid) is it's slightly confusing whether the 860 PSU is in hybrid or not. I am assuming you push the button to where it says hybrid, but you never know with hardware sometimes (often there is odd logic). Nothing in the manual to make it fully clear (barely a mention).

Anyways onwards...
Thanks..
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