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  #1  
Old 06-20-2019, 01:18 PM
subbyte subbyte is offline
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Default Dark Core RGB

On the15/06 I submitted a ticket for my Dark Core RGB mouse and have not heard anything since apart from the auto reply, any help would be apreciated. this is what I submitted along with my Invoice and a photo of the serial number :-

"mouse does not show in iCue when not plugged in using 2.4GHz wireless, sometimes when plugged in and showing in iCue it has no lighting profiles set, DPI is all over the place never the same at any time regardles of whether plugged in or not, 3 LED`s on the side should show red only show blue when unplugged and is very slow to respond, reset does not work and sometimes switching off and on can clear the problem but not always." this continues to be an issue and can have wide ranging problems not all of which are covered above
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  #2  
Old 06-21-2019, 04:39 PM
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Corsair Nick Corsair Nick is offline
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Our technical support has been experiencing some delays with the migration to our new support system. Go ahead and send me your ticket number and I'll raise it to our support team.

Have you verified that both the dongle and mouse have the same firmware version?
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  #3  
Old 06-24-2019, 04:00 AM
subbyte subbyte is offline
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I do know how to view the dongle firmware but the mouse is V3.35 and it is paired with the dongle. Ticket # 2000450715
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  #4  
Old 06-24-2019, 12:51 PM
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Just escalated this with our technical support team, so you should see a response shortly.
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  #5  
Old 07-05-2019, 02:15 PM
subbyte subbyte is offline
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I have today received a new replacement Dark Core RGB SE mouse however it is completely DOA, unresponsive, I have tried calling the US support from the UK but after 20 minutes on hold I gave up as the cost was astronomical. Is Corsair support ever going to sort themselves out. It would be good for them to call me but I am away for a week now so I guess by the time they have responded to my ticket its going to be another 4 weeks
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  #6  
Old 07-05-2019, 02:19 PM
Apophis3 Apophis3 is offline
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You can email them with your RMA # to expedite a replacement
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  #7  
Old 07-08-2019, 12:47 PM
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no reply via the ticket system, I even raised a new ticket but as yet no reply
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  #8  
Old 07-09-2019, 03:38 PM
Apophis3 Apophis3 is offline
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You can PM Corsair Nick with your ticket number, or one of the others.
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  #9  
Old 07-09-2019, 03:45 PM
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Please PM me your ticket number, I'll reach out to the Technical Support team for you to see what's going on.
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