E-Ore Posted February 26, 2017 Share Posted February 26, 2017 Hello, I created a ticket & RMA'd some memory and the RMA dept apparently received it a week ago. The problem I have is I'm trying to view my ticket to check on the status from my phone (no memory = no computer), but each time I try all I get is a screen that says my "Salesforce edition or user license isn't supported yet". And this doesn't change even if I force the full regular site in the browser. I've also tried 3 different browsers. I'd just like to know the status of my claim...? Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted February 26, 2017 Administrators Share Posted February 26, 2017 Switching to desktop mode is a temporary setting in your browser, and this is different than clicking a link on a website that says switch to full site. On Chrome, click the 3 dots in the top right and select Request Desktop Site. On Safari, hold down on the refresh icon and then select Request Desktop Site. Link to comment Share on other sites More sharing options...
E-Ore Posted February 28, 2017 Author Share Posted February 28, 2017 While I had been forcing the desktop site just like that the day I posted this thread, it still wasn't working for some reason. BUT, tonight I try again & it works fine when forcing the desktop site. Must have just been a glitch, either way it's good now. Thank you for your time concerning this matter. 👍 Link to comment Share on other sites More sharing options...
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