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This is not acceptable!


Kata

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I was working on my PC and then all of a sudden both my keyboard and mouse shut off and this pops up on my screen.

 

https://imgur.com/a/rogkTaE

 

The only thing I have installed from Corsair is the Corsair Link driver for my PSU 3 years ago and yet when I checked the origin of the pop-up, it's an exe file called CUEInstallPrompt.exe that seemed to have just copied itself in my sys32 folder in the past 2-3 days, without me ever agreeing to it, getting any notification or other sort of approval, and MORE SO, since I haven't installed anything corsair related in at least 2 years.

 

Who was the genius who thought that something like this would be acceptable ? worse yet, WHY did it cut off the power to my keyboard/mouse in order to show up ???????

 

I want to know how to remove this from my PC immediately!

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This likely happened due to a driver update pushed by Microsoft. This morning I got this same prompt when logging into my work laptop. This machine is a Dell XPS with the only Corsair hardware related to it being the keyboard I use. I've never installed any Corsair software or drivers on it.

 

The program is CUEInstallPrompt in C:\Windows\SYSTEM32, you can try deleting that file, or you can try uninstalling or rolling back the driver for your Corsair hardware via Device Manager.

 

CORSAIR, THIS IS NOT ACCEPTABLE. This is borderline malware behavior. You guys need to remove this from the last driver packages you send to Microsoft ASAP.

 

I would recommend contacting Microsoft as well. And letting them know that the drivers Corsair provided are doing this so they can pull them from their system.

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Hey, hey!

 

Found this on reddit regarding the intrusion.

 

"We have successfully implemented a new feature within Windows to prompt an users using Corsair Products to download the software. This is to help users download the software without having to visit corsair.com.

 

Here is a quick FAQ:

 

1.) Is this spam? No, this is a legitimate way of helping users download iCUE when they first buy a Corsair device or never downloaded iCUE.

 

2.) How is this done? We are using Windows Update to this.

 

3.) What if I don't want to download iCUE? The prompt will disappear until another new device is detected, or if the user enumerates the device by unplugging and replugging into a new USB port.

 

4.) Why did we do this? Many new users do not know iCUE can unlock the full potential of their device. This will help them understand iCUE will allow them to configure the device as we envisioned and designed for."

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This likely happened due to a driver update pushed by Microsoft. This morning I got this same prompt when logging into my work laptop. This machine is a Dell XPS with the only Corsair hardware related to it being the keyboard I use. I've never installed any Corsair software or drivers on it.

 

The program is CUEInstallPrompt in C:\Windows\SYSTEM32, you can try deleting that file, or you can try uninstalling or rolling back the driver for your Corsair hardware via Device Manager.

 

CORSAIR, THIS IS NOT ACCEPTABLE. This is borderline malware behavior. You guys need to remove this from the last driver packages you send to Microsoft ASAP.

 

I would recommend contacting Microsoft as well. And letting them know that the drivers Corsair provided are doing this so they can pull them from their system.

 

I had to make an account just to agree with the guy above. My windows update daemon installed this super hacky adware in my System32 directory this morning. Did I unknowingly agree to some contract which lets Corsair use my system directory as its personal advertising and outreach folder?

 

There is a clear and present breach of trust and confidence here. Maybe illegal, definitely unethical.

 

IQ2j7vI.jpg

 

You guys need to remove this from the last driver packages you send to Microsoft ASAP.
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  • Corsair Employee

This is not spam or adware. This is simply a new functionality we included in Windows Update to help users download the software easily when connecting Corsair hardware for the first time, or if they don't have it installed. Users can simply cancel if they do not wish to proceed and it won't pop up again until you connect a new device, the device is enumerated, or there are new updates through Windows.

 

This functionality is common in the industry and is here to help complete the out of the box experience. It is not illegal, unethical, or anything along those lines nor did we install anything that is spying or collecting system information from you.

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Yep. I just got the same thing and came here to complain. I'd sure like to know how they pushed this to me. I don't have any Corsair software installed on the system. I had iCUE on for a bit, but uninstalled it since it was causing me issues.

 

I was on the border on whether or not I'd continue to use Corsair products (those iCUE issues plus double-mouse clicks on my M65 Pro RGB mouse). I think this ad just pushed me over.

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Yep. I just got the same thing and came here to complain. I'd sure like to know how they pushed this to me. I don't have any Corsair software installed on the system. I had iCUE on for a bit, but uninstalled it since it was causing me issues.

 

I was on the border on whether or not I'd continue to use Corsair products (those iCUE issues plus double-mouse clicks on my M65 Pro RGB mouse). I think this ad just pushed me over.

 

Hey, hey!

 

It is from the latest Windows Update.

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This is not spam or adware. This is simply a new functionality we included in Windows Update to help users download the software easily when connecting Corsair hardware for the first time, or if they don't have it installed. Users can simply cancel if they do not wish to proceed and it won't pop up again until you connect a new device, the device is enumerated, or there are new updates through Windows.

 

This functionality is common in the industry and is here to help complete the out of the box experience. It is not illegal, unethical, or anything along those lines nor did we install anything that is spying or collecting system information from you.

 

And yet enough testing doesn't seem to have been done before it was pushed seeing how this is the first time ever, that my mouse/keyboard shut off becoming unusable for a good 10seconds, so that the "non-adware" would display.

 

It seems to get better though, as I also can't uninstall the driver from Control panel as I get this error when I try to.

https://imgur.com/a/NVYLNqd

 

Anyone else have this issue ? I'd delete it outright from sys32, but with the great experience I've had so far, I wouldn't be surprised if windows stopped booting because of it.

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Well, had to create an account just to tell Corsair that i'm disappointed!

 

I do not approve of your delivery methods to present me spam iCUE Software. If I wanted this i could create a Facebook account.

 

Please stop your unauthorized distribution of software via other platforms that I did not approve off.

 

:mad::mad::mad::mad::mad::mad::mad::mad::mad::mad::mad:

corsairjunk.thumb.JPG.820195021aab2e99ced2bfd260deb3b8.JPG

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screw this

 

this is an animated/flashing notification that prompts user to download a bloatware, this is an adware that advertises a software we don't need, i was fine before this, and i'll be fine without it

 

this doesn't look right, it looks out of the ordinary, you're putting a damn billboard in my desktop and your execuse is "it's important crap to unlock the full crap out of your crap, but you can choose to close it if you want to", screw this

this is unacceptable, I understand that generalizing and saying something like "screw corsair, you're dead to me" is a bit irrational, maybe the it's decision mistake/fault of an individual or a group of people that have a hard time when it comes to 'thinking'

 

you want me to install your bloatcrap? get in line and don't flash it in my face because I refuse

 

I refuse to have you shatter my focus or even redirect a tiny amount of my attention, I am not on Facebook, I'm on my own desktop and I can't let you distract me with your bloatware.

 

if people let this single crap incident continue, tomorrow there will be a 100 bloatware popups and we'll never have our attention/focus left alone even outside of our browsers.

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I've been using Corsair's mechanical keyboards for quite some time now. Currently with the K63 (red backlighting) for about a year, previously with the Vengeance K65.

 

I have never never never installed iCue or any drivers or anything with regards to my keyboards. Just plug-n-play. ALWAYS. I don't have any other Corsair peripherals.

 

Just a few moments ago Windows 10 popped up a notification to download and install iCue. Where did this come from?

 

Does Corsair install some kind of phone-home software in its keyboard? How in the world did that iCue prompt suddenly appear? I am adamant, I have never installed any software related to Corsair that could even remotely trigger this pop-up.

 

And no, my computer is not infected with a virus or whatever...

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I noticed a windows update yesterday that included a driver for Corsair. I was then promoted to install iCue which i closed. I think Corsair or Microsoft finally got around to packaging a driver with windows update and we are starting to see this pop up on our side. I also want no part of iCue, but guys with more advanced keyboards like K95, or ones with macro's special features need icue.

 

My K70 is totally fine. However, my nephews K95 is completely screwed up since this update. I was here on the forum today searching for similar issues.

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This functionality is common in the industry and is here to help complete the out of the box experience. It is not illegal, unethical, or anything along those lines nor did we install anything that is spying or collecting system information from you.

 

It is common to spy on their users in the "industry" as well, but as you said you don't do it. Or is it just yet? If you follow whatever the "industry" does, i guess i'll expect you to start spying on me at some point.

 

But on a more serious note, you are breaking the trust of your customers. Maybe not all, maybe just a small of part of it, but you are.

 

I buy your hardware, not software. Your hardware is usuable without the bonus software. I tried your software, eventually managed to configure my hardware, and i don't need that software anymore. So, if randomly you are throwing out popups on my screen, with links to click, it's adware.

 

Put a sticker on whatever hardware needs iCue, with a qr code or a link to download it, and stop this malware tactic to advertise your software to the people who trust you not to do this crap.

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I was working on my PC and then all of a sudden both my keyboard and mouse shut off and this pops up on my screen.

 

https://imgur.com/a/rogkTaE

 

The only thing I have installed from Corsair is the Corsair Link driver for my PSU 3 years ago and yet when I checked the origin of the pop-up, it's an exe file called CUEInstallPrompt.exe that seemed to have just copied itself in my sys32 folder in the past 2-3 days, without me ever agreeing to it, getting any notification or other sort of approval, and MORE SO, since I haven't installed anything corsair related in at least 2 years.

 

Who was the genius who thought that something like this would be acceptable ? worse yet, WHY did it cut off the power to my keyboard/mouse in order to show up ???????

 

I want to know how to remove this from my PC immediately!

 

Just got the same thing and I'm pissed as well, mouse and keyboard deactivated, pop-up of a thing I have never even heard of, that is malware behavior pure and simple.

 

 

This is not spam or adware. This is simply a new functionality we included in Windows Update to help users download the software easily when connecting Corsair hardware for the first time, or if they don't have it installed. Users can simply cancel if they do not wish to proceed and it won't pop up again until you connect a new device, the device is enumerated, or there are new updates through Windows.

 

This functionality is common in the industry and is here to help complete the out of the box experience. It is not illegal, unethical, or anything along those lines nor did we install anything that is spying or collecting system information from you.

 

You seriously call blocking the user a functionality? Seriously? Are you high? Because I sure would like the same stuff you guys are snorting to have that kind of hallucinations. It better not pop up again, ever.

 

Common in what industry, porn websites? Are you that incompetent that you can't put an auto-updater in the software that is shipped with your products, or even look for already installed software and have a notification according to it without blocking ****? It's malware behavior, there is no calling an elephant a mouse.

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So now system drivers via a Windows update that I never wanted/needed (I never installed anything for my K65 and K63, just plug-n-play) are automatically installed to Windows 10 without my permission that, as a result, now prompt me to download some "iCue" POS?!

 

I bought my keyboards from Corsair because they were good deals on Cherry MX Red switches. I don't care one bit about lighting. Pushing iCue in my face via an operating system driver without my permission is a BIG BIG BIG no-no.

 

Corsair, don't think that I'm married to your products. There are other manufacturers that I'll happily switch to because of this incident.

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This is not spam or adware. This is simply a new functionality...

 

It's adware by definition; it's spam by rational opinion. It is a functionality, unfortunately it is a functionality none of your users agreed to, unless I'm mistaken; and likely don't want. If I'm wrong, and they agreed to it somewhere, I'd really like to know.

 

Users can simply cancel if they do not wish to proceed and it won't pop up again until you connect a new device, the device is enumerated, or there are new updates through Windows.

 

This is unacceptable. Users cannot be expected to endure your advertisement every time they update windows, connect a new corsair device, enumerate their existing corsair device, reinstall their OS, get a new computer and use the same hardware, etc.

 

If its important enough to be slipped to us in a windows update, windows should ship us the actual software and not your solicitous advertisement which you so rudely forced into my system directory. You know, that place where all the really important microsoft windows system processes live.

 

If you auto-execute elevated-privilege programs in the foreground which the user didn't consent to download, it raises the completely valid question: What kinds of questionable things you are auto-executing with elevated permissions in the background? If you find this acceptable, what other sorts of intrusive nonsense do you find acceptable?

 

This functionality is common in the industry and is here to help complete the out of the box experience. It is not illegal, unethical, or anything along those lines...

 

What industry is that common in? The Gaming Hardware industry? The Advertisement industry? I'm searching through my System32 directory and I can't seem to find another program or process that is even remotely like yours, which prompts me to install a non-microsoft program or feature. Can you tell me specifically who else is doing this? Any of your competitors? Tell me so I know not to buy their products.

 

If you're panhandling me to install your software, it's not out of the box, by definition. It is completely unethical, and I'm equally appalled Microsoft had a role in this.

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Maybe Corsair could introduce a checkbox in this pop-iup stating "Don't show me this again".

 

I've had this behaviour with with Nero Platinum 2019 (a billboard at startup asking me to upgrade) and as it doesn't interest me (I already have Platinum 2018 and rarely use burn software these days). Click the checkbox, dismiss the dialog box and I've never seen it again.

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Just in case you haven't seen this FAQ yet that we've put together to clarify some of the confusion regarding the iCUE Pop-Up notification. I hope this answers most of your questions.

 

http://forum.corsair.com/v3/showthread.php?t=182486

 

It's not us users who need a FAQ. Corsair is the one that needs it.

 

Q: What is this pop-up about iCUE that started showing up?

 

A: It's Corsair unilaterally installing drivers without permission that integrate with the operating system. This also affects Corsair hardware that was never meant to have iCUE support.

 

Q: But…why?

 

A: A lot of people don't want to install unnecessary software, so Corsair will attempt to force it upon them.

 

Q: But isn’t this spyware?

 

A: No. It's just malware.

 

Q: What happens if I close the window?

 

A: The driver that was installed without user consent permanently stays installed with no way of uninstalling it.

 

Q: What happens if I install iCUE?

 

A: Problems with your computer.

 

Q: The iCUE pop-up pulled me out of a game/program and was SUPER distracting!

 

A: This could have been avoided had Corsair asked permission to install in the first place.

 

Q: Is CORSAIR going to start requiring iCUE for support? Or is iCUE going to be required for warranty?

 

A: No and no. But the drivers for it will be installed if you ever use a Corsair product.

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It's not us users who need a FAQ. Corsair is the one that needs it.

 

Blah Blah Blah Blah

 

Lot's of assumptions, false statements, and alternative facts. #FakeNews

 

 

You really have no clue how drivers get installed into Windows do you? Or how Windows Update works or what it does?

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You really have no clue how drivers get installed into Windows do you? Or how Windows Update works or what it does?

 

Windows Update. Not Corsair Update. Sounds like you don't know what's going on.

 

I never installed a Corsair driver. Now I have one. And as the FAQ from Corsair points out, that driver had unintended side-effects during the pop-up notification. That's why people don't like companies installing **** without their permission.

 

You are white-knighting for Corsair when Corsair itself has acknowledged to have been problematic.

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You guys are hilarious. You act as if you are the front line, defending the world from corporate invasion. Meanwhile, you let Windows Update run unhindered, likely with the 3rd party software option ticked. Classic dramatic irony never goes out of style. Go ahead. Uninstall all your drivers.
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Windows Update. Not Corsair Update. Sounds like you don't know what's going on.

 

I never installed a Corsair driver. Now I have one. And as the FAQ from Corsair points out, that driver had unintended side-effects during the pop-up notification. That's why people don't like companies installing **** without their permission.

 

You are white-knighting for Corsair when Corsair itself has acknowledged to have been problematic.

 

No such thing as "Corsair Update".

 

And I know exactly what's going on.

 

Obviously, you've answered my question. You have no clue how Windows Update works. Or half of what it does.

 

Corsair should well have forced iCue down. Realtek does that. So does Intel. And NVidia. HP ... Logitech ... and a several other hardware manufacturers. They provide their driver/software suites to Windows Update and as soon as you plug one of those devices in, Windows checks the VID and the PID, grabs it and installs. In the background. Silently. Then things "just work" and you are blissfully happy.

 

They didn't. They gave you a choice. They said "Hey! If you want this, download and install!". Well, that's just not how you roll, oh no. You want it silently done in the background based on a checkbox that you don't even remember checking and and EULA that you never read.

 

Because you're smart and you know what's up. :laughing::laughing:

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