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Old 02-12-2019, 07:42 AM
Mickelmore Mickelmore is offline
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Default K70 Lux RGB not showing in ICUE

Hello everyone.

I got a "problem" with my K70 Lux rgb not showing up in ICUE, or it does sometimes, after one or several restarts, depends on the mood i guess.

It started last year, and the several updates since hasn't helped. I'm on version 3.12.118 right now, still an issue.

I've tried to switch usb ports, both usb 2.0 and 3.0, still the same.
i've tried reinstalling ICUE, still the same.

Reason why i say "problem" is because the keyboard works. Only thing that doesn't is i can't change settings and lightning.

the icon tray is red with an "!" in it.

any idea on how to fix it? :)
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Old 02-13-2019, 12:37 AM
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Corsair Calico Jack Corsair Calico Jack is offline
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Try turning off Start on Startup in iCUE's settings. Restart the PC and try opening iCUE manually and see if the keyboard is consistent then.

Might be a USB enumeration error.

If that doesn't work, create a ticket and we can try flashing the firmware.
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Old 02-13-2019, 03:48 AM
Mickelmore Mickelmore is offline
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Still happens..

I forgot to mention that sometimes when i start/restart the computer, my keyboard shows up in icue, but maybe after 5 or 30 minutes, it disappears..

I tried the "force update", didn't help aswell :)
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Old 02-13-2019, 03:51 AM
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Corsair Calico Jack Corsair Calico Jack is offline
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Well that disappearing is odd.... Try putting the switch on the back of the keyboard to 4.

Try opening iCUE as an admin.

If you restart iCUE by quitting out of your System Tray and the reopening it, does it reappear?

Sounds like the driver is either crashing or the keyboard is idling or something.

When it happens, if you go to Device Manager, do any devices have an exclamation point next to them?

Stream of consciousness troubleshooting here.
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Old 02-14-2019, 03:32 AM
Mickelmore Mickelmore is offline
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I've tried quitting the problem and open again, doesn't show up, also tried the restart service thing inside icue, didn't help.

After i put the bios key to 4, icue only opens when opened as administrator.
And looked like it worked, but dissapeared after 45 minutes or so.

There is nothing in device manager, but i'm guessing that is because the keyboard works even though icue can't see it :)
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Old 02-14-2019, 05:12 PM
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Corsair Calico Jack Corsair Calico Jack is offline
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Please go to CONTROL PANEL / HARDWARE AND SOUND / POWER OPTIONS and then click on CHANGE PLAN SETTINGS (for your current default power plan). After that click on CHANGE ADVANCED POWER SETTINGS.

When new window opens, scroll down the list a bit until you hit USB SETTINGS. Click little square with plus in it, and then click another little square with plus next to USB SELECTIVE SUSPEND SETTING. Check the state of it, and make sure it's set to DISABLED.

See if that makes any difference. Hope this helps.
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