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  #1  
Old 02-07-2019, 03:35 PM
Lightningpete Lightningpete is offline
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Default Corsair Void Wireless - USB stopped working

Hello all,

So minding my own business shooting at a few Germans on good ol' fashioned COD:UO, when my sound turned off. I thought hmm thats strange, it might have been the game, so anyway. Realised it wasnt the game.

I checked my headset and it was usual flowing through all the colours and the mic red light flashing fast, suggesting it disconnected.

As I looked at my USB aerial, I noticed it wasnt flashing or on anymore. Then a popup by Windows suggested it "Malfunctioned".

I have troubleshooted the following to No avail:

- Restarting computer
- Turning off headset and back on
- Resetting the USB by the small pin hole
- Move the USB to another slot and turning headset on

None of the above either by themselves or together make a difference. Windows still states "Does not recognise the usb or it has malfunctioned" message.


Any help appreciated? The USB did feel warm however.
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  #2  
Old 02-07-2019, 03:37 PM
Lightningpete Lightningpete is offline
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Unplugged the USB.

It has now got to the point that the plastic and the metal USB connection is SO HOT its almost giving me burns holding it for more than 3 seconds. So i have disconnected it and left it on the windowsill to cool down.

For any corsair employees: S/N 092616023508
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  #3  
Old 02-07-2019, 04:50 PM
Corsair Notepad Corsair Notepad is offline
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Hey Lightningpete I would definitely recommend opening up a support ticket regarding your issue so our support team can assist with your headset problem.
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  #4  
Old 02-07-2019, 08:08 PM
gonza005 gonza005 is offline
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Default Void pro rgb usb, wireless

Hi, I had the same problem. I was reading what could be the firmware. Now do not turn on the headset, or a light. I tried to update the firmware in the iCUE (which appears with a yellow warning sign) asks me to connect the headset to the USB, I recognize but not turn on, but I do not work. HELP!

https://ibb.co/CHWyLPX

Last edited by gonza005; 02-07-2019 at 08:12 PM.
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  #5  
Old 02-12-2019, 11:33 PM
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Corsair Calico Jack Corsair Calico Jack is offline
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No no no no. It sounds like the dongle isn't functioning correctly. Create a ticket with us and we will send you a new dongle.
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