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  #1  
Old 02-02-2019, 09:11 AM
BlackPhoenixTR BlackPhoenixTR is offline
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Default Unable to log in.

I get an error when I try to get support from the site and get support.

PLEASE MAKE A SELECTION.
EDIT YOUR ACCOUNT

SEARCHING FOR EXISTING PROFILE


I've already done it, and it stays that way all the time.
can I find out if the product is original?
is this normal?
https://imgur.com/a/NJU9g0x

and can not communicate from mail because I can not contact the site.
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  #2  
Old 02-04-2019, 02:17 PM
Corsair Wootaru Corsair Wootaru is offline
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Hello BlackPhoenixTR,

Have you made an account on support.corsair.com? The forum login and Support login are two different log ins. So please create an account on the support page if you haven't. As for the your key cap situation, are you talking about the coloration of the keys or was it chipping? Please let me know.

Best,
Wootaru
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  #3  
Old 02-04-2019, 03:17 PM
BlackPhoenixTR BlackPhoenixTR is offline
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yes I've created an account when I log in I get the error.
The keys inside are stained, black tracks inside the keys. Is there a method I can query the serial number?
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  #4  
Old 02-04-2019, 04:31 PM
Corsair Wootaru Corsair Wootaru is offline
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Hello BlackPhoenixTR,

The stained coloring is quite normal on some of the keycaps. There shouldn't be anything wrong with your keys.

As for the issue logging in, let me see if I can get someone to help you with that.

Best,
Wootaru
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  #5  
Old 02-04-2019, 06:01 PM
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Technobeard Technobeard is offline
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BlackPhoenixTR, it's been fixed.

Select a new password using the email we just sent to you and you'll be able to login to https://support.corsair.com. Once you do that it'll take you to the address update screen where you can enter in your info and continue to the ticket system.
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  #6  
Old 02-04-2019, 06:09 PM
BlackPhoenixTR BlackPhoenixTR is offline
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Quote:
Originally Posted by Technobeard View Post
BlackPhoenixTR, it's been fixed.

Select a new password using the email we just sent to you and you'll be able to login to https://support.corsair.com. Once you do that it'll take you to the address update screen where you can enter in your info and continue to the ticket system.
Okay, my problem's solved. I think i had trouble with the address.
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