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  #1  
Old 01-26-2019, 10:13 AM
aiclooo aiclooo is offline
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Default K95 Platinum Left CTRL not working, Corsair authorized service refused my warranty ;<

Hello, I have a problem with the Corsair authorized service. In January 04 2019, left CTRL has stopped responding to pressing, a day later the key did not work anymore.
In January 05 I created RMA in the X-kom store. January 07 keyboard was sent to the store, and two days later was sent to Corsair authorized service.
On January 23, I received a reply from the X-kom store that the Corsair authorized service has finished working with my keyboard and a day later I received another the shop response:
The manufacturer's authorized service has not detected the reported fault. The device is fully compliant with the manufacturer's specification. The equipment will be sent back in its unaltered state.
And what does it really look like? The keyboard does not work properly and packaging is damaged ...



is the RMA number?
What can I do in this situation?
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  #2  
Old 01-29-2019, 02:38 PM
Corsair Wootaru Corsair Wootaru is offline
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Hello aiclooo,

Please create a ticket on support.corsair.com so that we can look into this further. I am not too sure what is going on with the "Corsair authorized service" center, but let me see what I can do for you. When you do create a ticket please let me know the ticket number.

Best,
Wootaru
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  #3  
Old 01-31-2019, 11:49 AM
aiclooo aiclooo is offline
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Thanks for your answer, my ticket id: 844800. The x-kom store agreed to the RMA again and today i sent the keyboard to the store. In a few days should expect my keyboard in authorized service ;)
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  #4  
Old 01-31-2019, 01:46 PM
Corsair Wootaru Corsair Wootaru is offline
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Hello aiclooo,

Are they proceeding with the replacement this time around or are they having a look at your product again?

Best,
Wootaru
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  #5  
Old 02-01-2019, 05:28 AM
aiclooo aiclooo is offline
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I honestly don't know. At the moment on the RMA x-kom website store is written "In course of service".

I called the store and they told me they were still wondering what to do with my keyboard :<

https://i.imgur.com/QsCN2rM.png

Last edited by Technobeard; 02-01-2019 at 06:02 PM. Reason: changed to link
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  #6  
Old 02-01-2019, 04:11 PM
Corsair Wootaru Corsair Wootaru is offline
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Hello aiclooo,

I see, if they aren't able to handle it. Please let me know.

Best,
Michael
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  #7  
Old 02-08-2019, 08:57 AM
aiclooo aiclooo is offline
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Today I called the x-kom store and they told me that Corsair did not respond to emails and they couldn't send the keyboard to Corsair authorized service :/
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  #8  
Old 02-08-2019, 12:10 PM
Corsair Wootaru Corsair Wootaru is offline
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Hello aiclooo,

Who did they write to? Is it possible to let me know so I can see if I can talk to the person at Corsair?

Best,
Wootaru
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  #9  
Old 02-13-2019, 04:32 AM
aiclooo aiclooo is offline
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I called the x-kom store and the keyboard was sent to Corsair authorized service :)
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  #10  
Old 02-13-2019, 12:35 PM
Corsair Wootaru Corsair Wootaru is offline
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Hello aiclooo,

Ok, Thanks for letting me know. :)

Best,
Wootaru
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