CasKade Posted December 13, 2017 Share Posted December 13, 2017 Whenever I try to claim my account with my existing one, I get this error, " NO MATCHING ACCOUNT WAS FOUND. PLEASE CHECK THE EMAIL AND TRY AGAIN. IF THIS IS AN ERROR PLEASE CONTACT OUR SUPPORT DESK . PLEASE CONTACT CUSTOMER SERVICE." I guarantee the email is correct and I can log onto it on the main website but can't login to support with it and I need to file a claim for a keyboard as it came defective. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 13, 2017 Administrators Share Posted December 13, 2017 It sounds like your account hasn't been brought over yet. You can just create a support account and it'll be fine. Link to comment Share on other sites More sharing options...
CasKade Posted December 13, 2017 Author Share Posted December 13, 2017 It sounds like your account hasn't been brought over yet. You can just create a support account and it'll be fine. When I tried to make a new profile it says this, AN ERROR HAS OCCURRED. PLEASE CONTACT CUSTOMER SERVICE WITH THE FOLLOWING ERROR CODES: 002 7CCDB11B-1A80-497A-8865-D7D0063A90F0 Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 13, 2017 Administrators Share Posted December 13, 2017 PM me what email address you're attempting to create an account with. Link to comment Share on other sites More sharing options...
CasKade Posted December 14, 2017 Author Share Posted December 14, 2017 PM me what email address you're attempting to create an account with. Check your PM’s Link to comment Share on other sites More sharing options...
CasKade Posted December 14, 2017 Author Share Posted December 14, 2017 PM me what email address you're attempting to create an account with. Hey you didn’t respond yet Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 14, 2017 Administrators Share Posted December 14, 2017 Hey you didn’t respond yetCorrect. I don't work 24/7. As I was writing this, they got back to me. TL;DR - Try again. Something odd was in the fields you filled out. Link to comment Share on other sites More sharing options...
CasKade Posted December 14, 2017 Author Share Posted December 14, 2017 Correct. I don't work 24/7. As I was writing this, they got back to me. TL;DR - Try again. Something odd was in the fields you filled out. So how do I fix it? I need to submit an RMA for a defective keyboard I received. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted December 14, 2017 Administrators Share Posted December 14, 2017 So how do I fix it? I need to submit an RMA for a defective keyboard I received.Create a support account and pick a different password than what you were entering. Link to comment Share on other sites More sharing options...
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