Sylvain- Posted July 3, 2014 Share Posted July 3, 2014 Hello, I bought your Corsair Vengeance 2000 headset in June 2012. I was very glad with it, very good sound quality, very good functions, really a great headset. But... It's a perfect electronic device, but why are the mechanical parts so bad ?? One year ago, one, and then the other side of the headset cracked. I didn't want to send it to RMA, lose of time and money for both of us. I repaired it. But now the usb socket is not functioning anymore, probably because of a defective soldering (it worked not very well, worse and worse, and today not anymore). I would like to repair it, but it seems impossible to open it without damage. Is it possible to get a new one by RMA, or a discount voucher, or a smaller price for the 2100 ? I bought it more than 2 years ago, on a french online website (http://www.magicpc.fr). I don't want to add another bad comment about your corsair Vengeance 2000, it's too bad that a wonderful audio headset is thrown down by mechanical failure... ! :( Thank you in advance, Sylvain Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted July 3, 2014 Administrators Share Posted July 3, 2014 If the headset hadn't been opened up then we would've been able to RMA it. Unfortunately the warranty has been voided. Link to comment Share on other sites More sharing options...
sandstorm1 Posted July 4, 2014 Share Posted July 4, 2014 I dont think he opened it, but repaired the cracks. Link to comment Share on other sites More sharing options...
Sylvain- Posted July 5, 2014 Author Share Posted July 5, 2014 It's better with pictures ^^ I didn't open it, I did just glue it. Properly and seems to work well since for year. Does it void the warranty?! http://s9.postimg.org/3li1cjw4b/IMAG0058.jpg http://s9.postimg.org/r29wbbhp7/IMAG0060.jpg Link to comment Share on other sites More sharing options...
sandstorm1 Posted July 5, 2014 Share Posted July 5, 2014 I dont think that will void the warranty, techno will have the final answer on that. its a known issue with the cracking so i would bet they would give a bit of leeway. Link to comment Share on other sites More sharing options...
Administrators Technobeard Posted July 8, 2014 Administrators Share Posted July 8, 2014 I'd agree, I thought you had opened it up and soldered it. Fill out an RMA request at http://corsair.force.com Link to comment Share on other sites More sharing options...
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