Snoozin Posted January 5, 2019 Share Posted January 5, 2019 This is my first rma for anything so I'm not familiar with the process. I submitted an rma on the 2nd around 5pm est and received and email with my support ticket number but when I go on my corsair profile it shows "you have no support tickets".I know these things can take time but I just want to make sure I'm not waiting and something went wrong. Edit: Well I figured it out. Under https://www.corsair.com/us/en/my-account/support-tickets it shows no support tickets but under https://support.corsair.com/ it does and is waiting for me to provide proof of purchase..... Probably could have saved myself a lot of time oops Ended up cancelling the ticket and going through the retailer I got it from but i'll leave this up in case someone else ever spaces out as hard as I did on this issue. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair ManOfClay Posted January 12, 2019 Corsair Employee Share Posted January 12, 2019 Thanks for letting us know - the tickets aren't visible when you're in the web store, even though there's a link to the section. We're working on fixing this. Link to comment Share on other sites More sharing options...
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