Nostalgia Posted October 26, 2017 Share Posted October 26, 2017 Hi, I purchased a 1080Ti version about a month ago. First few weeks were fine but recently I am noticing significant (and random) throttling issues while I am in-game (Rainbow Six, Witcher 3, Destiny 2). FPS will slow to a crawl and the game will be very sluggish. Sometimes alt+tabbing and manually setting the CPU priority to "high" on task manager solves the issue, but often times it does not (CPU usage is showing in the 30-40% range while in game). The temperatures for the CPU are also in the 50 degree range. The problem will appear and disappear over the course of computer use but is always unpredictable. I have the latest drivers for Bios, GPU, etc. and don't have many tasks idling on the task bar, although I would think a system of this spec should be able to handle some multi-tasking. I am not super tech savvy but would appreciate any insight on how to diagnose this issue. A great system otherwise but this random throttling problem is highly annoying and can persist for 5-10 minutes at a time. Link to comment Share on other sites More sharing options...
flazoon Posted October 26, 2017 Share Posted October 26, 2017 As a first step I would install Intel XTU and enable all throttling counters in Advanced Tuning (check the graph this screenshot: https://drive.google.com/file/d/0B4N68EAwm1cIdmhRQmVwaTZqNjQ/view). Let it run in the background while running the game(s) and check the counters when the issue occurs, see what kind of throttling (if any) takes place. Link to comment Share on other sites More sharing options...
Nostalgia Posted October 26, 2017 Author Share Posted October 26, 2017 Thank you for your reply. Is there something I need to actively check in Advanced Tuning to enable all throttling counters or will it just report all the throttle measures taken when the issue arises? Sorry, I tried googling this but could not see an answer. EDIT: To be clear, I don't see any options to enable throttling counters. Maybe it is locked by the manufacturer? Link to comment Share on other sites More sharing options...
flazoon Posted October 26, 2017 Share Posted October 26, 2017 Look for the small wrench button in the top-right corner of the graph. Once pressed you'll find the throttling counters among a lot other ones. Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Dustin Posted October 27, 2017 Corsair Employee Share Posted October 27, 2017 That's odd. If you have the most recent version of Corsair Link for Corsair One installed, you can use it to monitor CPU and GPU temperatures and see if the GPU also is running hot. Link to comment Share on other sites More sharing options...
Nostalgia Posted October 27, 2017 Author Share Posted October 27, 2017 I will test with the Intel XTU utility after doing a clean reinstall of the drivers today. Thank you for the suggestions so far. Link to comment Share on other sites More sharing options...
Nostalgia Posted November 2, 2017 Author Share Posted November 2, 2017 Quick update: A clean install of the drivers have improved frame rate stability but it has not completely gone away. The ticket I created suggested that I change the PCI bus settings to Gen2, which I will try next. Separately, and I don't believe these issues to be related, but the power switch on the PC does not always turn the computer on. The red light on the back and the fans spool up but the PC does not boot every time. I typically have to try the power on / power off button 2-4 times before the PC successfully boots.Could this be a PSU issue? Or is it some setting in the BIOS that could help with this? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Alan Posted November 2, 2017 Corsair Employee Share Posted November 2, 2017 Hi Nostalgia, Please change the PCI setting to Gen2 and let me know if the issue is still persisting. Link to comment Share on other sites More sharing options...
Devilmanzero Posted November 3, 2017 Share Posted November 3, 2017 I have the same problem with mine (1080gtx version) Every game I play has serious frame issues after a period of time, variable time frames. Sometimes it will go hours with no issues and then minutes. These are not the newest of games (metal gear solid 5, nier automata, transport fever) but it is a consistent problem with all of them. I also have the issue with it sometimes not turning on as you do. I thought that originally it was a poor quality hdmi cable that may be causing it, but after reading you have the same issues I’m not so sure. Software is all up to date, and 1080 drivers removed and reinstalled, but still not really working correctly. And the htc vive..... forget it. I’ll try the suggestions above and hopefully that will sort the issues. Temps are real low too. Sub 40’s on the 1080 and similar on the processor (7700k) Fingers crossed that we can get this sorted as I really bought it for the VR.... Link to comment Share on other sites More sharing options...
Devilmanzero Posted November 4, 2017 Share Posted November 4, 2017 Ok so changing to gen 2 has fixed my issues. This includes vr, which is now playable. I’ll keep an eye on the turning on issue, but so far it’s looking good. So big thanks to you and the help! Stu Link to comment Share on other sites More sharing options...
Nostalgia Posted November 6, 2017 Author Share Posted November 6, 2017 Agreed, Gen2 has fixed my issues as well together with a clean driver install. For my own curiosity, is this a hardware compatibility issue? Just wondering why Gen3 seems to cause so many issues in this system? Link to comment Share on other sites More sharing options...
MrPace Posted November 6, 2017 Share Posted November 6, 2017 I wish Corsair would give us the BIOS option to see if Gen3 will work...not that it matters that much...but it's nice to have options. BTW, I read on another thread that there is a Gen2/3 option as well for the Displaylink? Is that true, or did I misread something? Where is that in BIOS if true? Link to comment Share on other sites More sharing options...
Corsair Employee Corsair Dustin Posted November 7, 2017 Corsair Employee Share Posted November 7, 2017 The reason we don't make the option available is because if Gen 3 doesn't work, you risk bricking your system and being unable to get back into BIOS to fix it. Link to comment Share on other sites More sharing options...
JPott Posted November 30, 2017 Share Posted November 30, 2017 I purchased my 1070 in October and have been experiencing the same issues, along with a reboot issue. On November 4th I submitted a RMA request, Ticket # 641029 with no follow up or contact, whatsoever. While gaming, my Cores appear to overheat and I really start getting throttle. Initially this new system ran perfectly! Link to comment Share on other sites More sharing options...
Corsair Employee Corsair StormShadow Posted November 30, 2017 Corsair Employee Share Posted November 30, 2017 I purchased my 1070 in October and have been experiencing the same issues, along with a reboot issue. On November 4th I submitted a RMA request, Ticket # 641029 with no follow up or contact, whatsoever. While gaming, my Cores appear to overheat and I really start getting throttle. Initially this new system ran perfectly! Hi JPotter, I've just checked your ticket, there's a comment left on the ticket from an agent on 11/15. You might have missed this? In any case, you can try the following: You can change this setting in BIOS as a workaround: 1. Press DEL at boot up to get into BIOS. 2. Once in BIOS, press F7 to toggle Advanced mode. 3. Then, when under Settings, choose the Advanced settings. 4. Next, choose PCI Subsystems Settings. 5. Choose PEG0 - Max Link Speed and change the setting to Gen2. Press F10 to save the settings and reboot. hope this help. Link to comment Share on other sites More sharing options...
JPott Posted November 30, 2017 Share Posted November 30, 2017 Thank you so much! I will make the BIOS adjustments and let you know how it works. Sadly I never did see the response, but will comb through my email, as well! Link to comment Share on other sites More sharing options...
JPott Posted December 2, 2017 Share Posted December 2, 2017 Thank you so much for your help. This has fixed the issue(s) I was having!!! Link to comment Share on other sites More sharing options...
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