The Corsair User Forums  

Go Back   The Corsair User Forums > Corsair Product Discussion > USB Flash Drives

Reply
 
Thread Tools Search this Thread Rate Thread Display Modes
  #1  
Old 08-26-2012, 12:09 PM
xxbassplayerxx xxbassplayerxx is offline
Registered User
 
Join Date: Apr 2012
Posts: 6
POST ID # = 598948
xxbassplayerxx Reputation: 10
Default Flash Voyager RMA'd, Second Drive Same Issue

I RMA'd my Flash Voyager GT 16GB (USB 3.0) because it had become horrendously slow. I got my new drive and I've tested it across four different computers and it's still terrible. I just ran HD Tune to check the speeds:

Read Min: 0.8MB/s
Read Max: 0.9MB/s

It can't even run the Write Test... it gives an error.

CrystalDiskMark also would not run.

I all out of Flash Drives because my USB 2.0 Flash Voyager isn't working anymore either (it's not recognized at all when I plug it in to anything). I can't format it because the BIOS doesn't even recognize it.



Is there something I can do to speed up the RMA process this time around (took ~3 weeks last time)? Is it even worth it? I already have $7 invested in shipping and these things are pretty cheap.
Reply With Quote


  #2  
Old 08-27-2012, 06:33 AM
Toasted Toasted is offline
Registered User
 
Join Date: Apr 2011
Posts: 19,350
POST ID # = 599034
Toasted Toasted Reputation: 108
Default

Contact Customer Service or reply back to your case # and tell them your replacement USB is faulty.
Reply With Quote


  #3  
Old 08-27-2012, 12:46 PM
RAM GUY's Avatar
RAM GUY RAM GUY is offline
Corsair Product Guru
 
Join Date: Apr 2001
Location: Fremont, CA
Posts: 118,269
POST ID # = 599102
RAM GUY Reputation: 10
Default

Hello. I am very sorry for this inconvenience. what is your old RMA # i can get a shipping Label sent out and we will send a new drive.
__________________
Support accounts and tickets can be created at https://support.corsair.com.
Reply With Quote


  #4  
Old 08-28-2012, 11:18 AM
xxbassplayerxx xxbassplayerxx is offline
Registered User
 
Join Date: Apr 2012
Posts: 6
POST ID # = 599359
xxbassplayerxx Reputation: 10
Default

I appreciate the help. The case number is 4925615.

My USB 2.0 drive (CMFUSB2.0-16GB) was purchased 3/7/2009 from Newegg. Can I get this added to the same case so I can just ship them both back together?

I've subscribed via email to this thread, so I should be quicker to respond this time.
Reply With Quote


  #5  
Old 08-30-2012, 02:59 PM
xxbassplayerxx xxbassplayerxx is offline
Registered User
 
Join Date: Apr 2012
Posts: 6
POST ID # = 599774
xxbassplayerxx Reputation: 10
Default

Any update on this?
Reply With Quote


  #6  
Old 08-31-2012, 01:53 PM
xxbassplayerxx xxbassplayerxx is offline
Registered User
 
Join Date: Apr 2012
Posts: 6
POST ID # = 600035
xxbassplayerxx Reputation: 10
Default

How should I proceed with this?
Reply With Quote


  #7  
Old 09-01-2012, 05:49 AM
Toasted Toasted is offline
Registered User
 
Join Date: Apr 2011
Posts: 19,350
POST ID # = 600191
Toasted Toasted Reputation: 108
Default

You'll need to wait until Monday as it is the Weekends.
Reply With Quote


  #8  
Old 09-01-2012, 12:28 PM
xxbassplayerxx xxbassplayerxx is offline
Registered User
 
Join Date: Apr 2012
Posts: 6
POST ID # = 600232
xxbassplayerxx Reputation: 10
Default

Thanks, but it wasn't the weekend when I bumped it those last two times :(
Reply With Quote


  #9  
Old 09-01-2012, 02:21 PM
Lepricon Lepricon is offline
Registered User
 
Join Date: Sep 2012
Posts: 3
POST ID # = 600244
Lepricon Reputation: 10
Default

Read this and be more careful with handling of this USB.
I had dozens of them over the last 2 years and it was always the same cause, just different symptoms.

P.S. Well, never RMA'd. I buy them cheap enough for not asking for the warranty :)

Last edited by Lepricon; 09-01-2012 at 02:24 PM.
Reply With Quote


  #10  
Old 09-02-2012, 04:51 AM
Toasted Toasted is offline
Registered User
 
Join Date: Apr 2011
Posts: 19,350
POST ID # = 600290
Toasted Toasted Reputation: 108
Default

Quote:
Originally Posted by xxbassplayerxx View Post
Thanks, but it wasn't the weekend when I bumped it those last two times :(
RAM GUY, May have missed it.

He'll probably have a look on Monday.
Reply With Quote


  #11  
Old 09-03-2012, 05:08 AM
Wired's Avatar
Wired Wired is offline
Administrator
Wired's PC Specs
 
Join Date: Aug 2000
Posts: 32,183
POST ID # = 600408
Wired Reputation: 32
Default

Quote:
Originally Posted by Toasted View Post
RAM GUY, May have missed it.

He'll probably have a look on Monday.
Tuesday. They're closed today.
__________________
No, I don't work for Corsair
...you need to flow like a river...
Forum Rules
Admin of this forum / webdesignforums.net / Petri's IT Forum / The Corsair Memory Steam Group
Founder/Creator/Admin of ZE SECRET PROJECT (Coming Soon)
Reply With Quote


  #12  
Old 09-05-2012, 04:11 PM
xxbassplayerxx xxbassplayerxx is offline
Registered User
 
Join Date: Apr 2012
Posts: 6
POST ID # = 600806
xxbassplayerxx Reputation: 10
Default

Ehh... so much for Tuesday?
Reply With Quote


  #13  
Old 09-06-2012, 07:24 PM
RAM GUY's Avatar
RAM GUY RAM GUY is offline
Corsair Product Guru
 
Join Date: Apr 2001
Location: Fremont, CA
Posts: 118,269
POST ID # = 601053
RAM GUY Reputation: 10
Default

I am sorry I do not know what the issue was but I have sent a message to our customer service to get this process ASAP for you.
EDIT:
Just checked and it was delivered on the 21st by UPS tracking number 1ZA3969T0348683116
Tuesday, 08/21/2012 at 6:05 P.M. Left At: Porch
__________________
Support accounts and tickets can be created at https://support.corsair.com.

Last edited by RAM GUY; 09-06-2012 at 07:44 PM.
Reply With Quote


Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -4. The time now is 06:23 PM.


Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2019, vBulletin Solutions, Inc.