I Think I Have a Bad Part. What Do I Do?
Despite our best intentions, occasionally users end up with parts that aren't working correctly. Below, I'll spell out what to do in such situations.
First, the basics...
Q: WHAT IS CORSAIR’S WARRANTY POLICY FOR END USERS?
A: Corsair's memory modules, SD, and CF Flash Memory cards all carry a lifetime warranty. Flash USB (FLASH VOYAGER) products have a warranty for the expected normal life of the product (10 years), and Water Cooling products carry a one year warranty. That means Corsair products are guaranteed to operate, as specified by their datasheet, and in the operating environment for which they were intended, for the life of the product or the extent of the warranty, as applicable to the disposal of waste electronics from European households
Q: WHAT DOES THE WARRANTY APPLY TO?
A: This lifetime warranty applies to parts that were purchased from Corsair-authorized resellers, or were supplied by Corsair directly. Authorized resellers are resellers who are listed on Corsair’s web site at the time of module purchase.
Q: WHAT PARTS ARE NOT COVERED BY THE WARRANTY?
A: The following parts are not covered by this warranty:
* Modules that are missing the label containing Corsair’s part number
* Modules that are purchased from other end users
* Modules that Corsair determines were not manufactured by Corsair, i.e., counterfeit Corsair modules
Q: WHAT HAPPENS IF I RETURN A PART UNDER THIS WARRANTY?
A: The part you return will be tested upon receipt at Corsair. If the part is a good part according to Corsair’s test, it may be shipped back to you, or it may be replaced with an equivalent part. If the part fails Corsair’s test, it will be replaced by an equivalent (or better) part that passes the test.
Q: I THINK I HAVE A BAD PART. WHAT DO I DO?
A: First check below to make sure your part is under warranty. Then contact Corsair Technical Support using our Technical Support Center
for advice on resolving the problem. On Line RMA Request Form
can also be used to request an RMA.
You can also obtain technical assistance on our Support Forum
There is a whole community there to help solve your problem, as well as FAQ’s on issues and questions that commonly occur.
Q: ONCE I HAVE SENT THE PART, WHEN SHOULD I RECEIVE IT (OR THE REPLACEMENT PART) BACK?
A: Replacement will be sent via 3-day shipping method. It will be processed by Corsair within 72 hours of when we receive it (usually sooner), or you will be contacted.
Q: IF THE REPLACEMENT PART DOES NOT WORK
A: We recommend contacting technical support again. But generally, this indicates that the problem is related to something other than the memory module. We’ll do what we can to help you isolate the problem
Q: IF I STILL HAVE MORE QUESTIONS...
A: There are several ways to get help. Frequently asked questions are often addressed in the RAM Guy Tech Support Forum. You can send an email to our Warranty Department, contact our Technical Support, or phone us at http://www.corsair.com/us/company/contact/
They will take care of you!