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Forum: Warranty and RMA Questions 03-19-2019, 11:29 AM
Replies: 4
Views: 184
Posted By Corsair Wootaru
Hi Superino, We have to send in the unit to...

Hi Superino,

We have to send in the unit to our engineers to get flashed and fix it before sending it out to you. There is another important step needed compared to the normal RMA/Replacement...
Forum: Warranty and RMA Questions 03-19-2019, 11:24 AM
Replies: 2
Views: 66
Posted By Corsair Wootaru
Hello gameboynintendo, It looks like the...

Hello gameboynintendo,

It looks like the instructions couldn't be set because there was missing information. Can you please enter your full address on the ticket as a response?

Best,
Wootaru
Forum: Warranty and RMA Questions 03-18-2019, 06:06 PM
Replies: 2
Views: 65
Posted By Corsair Wootaru
Hello Manov, I've went through your tickets...

Hello Manov,

I've went through your tickets and found out where the problem was with your ARMA. As for the agent not replying back to you I want to apologize for that. I've replied on your ticket...
Forum: Warranty and RMA Questions 03-15-2019, 11:47 AM
Replies: 2
Views: 105
Posted By Corsair Wootaru
Hello Cbeckstrand, I've looked and read all...

Hello Cbeckstrand,

I've looked and read all 4 tickets and see that there was a lot going on. I went in and fixed it and condensed it back under 1 ticket for you which is the 848883 ticket. I want...
Forum: Warranty and RMA Questions 03-14-2019, 11:58 AM
Replies: 4
Views: 184
Posted By Corsair Wootaru
Hello Superino, We are still currently...

Hello Superino,

We are still currently working on your ticket, we have to go through certain procedures to get a commander pro to our office flash it and send it out to you. I'm sorry for the...
Forum: Warranty and RMA Questions 03-13-2019, 10:54 AM
Replies: 2
Views: 170
Posted By Corsair Wootaru
Hello Talinthis, The login for forums and...

Hello Talinthis,

The login for forums and the support.corsair.com page are different. If you haven't created a support page login that would be the reason why you aren't able to log in.

If you...
Forum: Warranty and RMA Questions 03-11-2019, 01:18 PM
Replies: 2
Views: 128
Posted By Corsair Wootaru
Hello Thomas Philip, I will let the tech...

Hello Thomas Philip,

I will let the tech support team look into the ticket to see what we can do regarding your RMA without an invoice. Please do give it some time for them to get to your ticket....
Forum: Warranty and RMA Questions 03-11-2019, 01:01 PM
Replies: 7
Views: 2,228
Posted By Corsair Wootaru
Hello TheoryOEvlution, Please let me know...

Hello TheoryOEvlution,

Please let me know what email you're using in a PM and I can look into your account. After we resolve your login issues. Please create a ticket and I will see if one of our...
Forum: Warranty and RMA Questions 03-11-2019, 12:57 PM
Replies: 4
Views: 224
Posted By Corsair Wootaru
Hello FAM, I've replied back to the ticket...

Hello FAM,

I've replied back to the ticket and requested a label be sent to you to finish the ARMA process. Please let me know if you have any other questions you may have, by replying to the...
Forum: Warranty and RMA Questions 03-11-2019, 12:49 PM
Replies: 1
Views: 93
Posted By Corsair Wootaru
Hello dam.o, For you to create a ticket,...

Hello dam.o,

For you to create a ticket, please make an account on support.corsair.com and then create a ticket. Once you've created a ticket please let me know and I will be glad to assist you...
Forum: Warranty and RMA Questions 03-11-2019, 12:45 PM
Replies: 3
Views: 165
Posted By Corsair Wootaru
Hello elcampa, Please check out the ticket...

Hello elcampa,

Please check out the ticket with the information on your ARMA.

Best,
Wootaru
Forum: Warranty and RMA Questions 03-08-2019, 07:47 PM
Replies: 12
Views: 457
Posted By Corsair Wootaru
Hello Dark Light, I understand that it can...

Hello Dark Light,

I understand that it can take a while and items can depreciate over time, but if you can write your concerns on to the email thread you have on the damage claim you would haver...
Forum: Warranty and RMA Questions 03-08-2019, 07:42 PM
Replies: 3
Views: 165
Posted By Corsair Wootaru
Hello elcampa, I've gotten the...

Hello elcampa,

I've gotten the representative to look at your ticket and get your RMA rolling, I also went to check up on the ticket and left a response myself in regards to your RMA. Please let...
Forum: Warranty and RMA Questions 03-06-2019, 12:25 PM
Replies: 2
Views: 199
Posted By Corsair Wootaru
Hello jdog_flip, The shipping label is given...

Hello jdog_flip,

The shipping label is given so the courier would know where to send your defective unit.

From our warranty:

https://www.corsair.com/us/en/warranty

CORSAIR’s entire...
Forum: Warranty and RMA Questions 03-05-2019, 08:55 PM
Replies: 1
Views: 141
Posted By Corsair Wootaru
Hello mtremb, I am sorry for all of that,...

Hello mtremb,

I am sorry for all of that, I've gone and reviewed the ticket and wrote a reply. I am waiting for a response on your ticket so we can resolve your ticket. Can you please have a look....
Forum: Warranty and RMA Questions 03-04-2019, 07:30 PM
Replies: 2
Views: 159
Posted By Corsair Wootaru
Hello Degsy, I am glad you've received it....

Hello Degsy,

I am glad you've received it. :) RMA replacements can take a small bit of time to arrive.

Have a wonderful day! :P

Best,
Wootaru
Forum: Warranty and RMA Questions 03-04-2019, 07:28 PM
Replies: 1
Views: 195
Posted By Corsair Wootaru
Hello Oak_22, Looks like there was a...

Hello Oak_22,

Looks like there was a response on your ticket and your RMA is approved. If you have any other questions please respond on the ticket and I will be able to further assist you on...
Forum: Warranty and RMA Questions 02-27-2019, 07:17 PM
Replies: 12
Views: 457
Posted By Corsair Wootaru
Hello Dark Light, I see it on the ticket,...

Hello Dark Light,

I see it on the ticket, but as far as the damage claim itself. Since I don't have any say on the situation, what ever was agreed upon in the damage claim, is what will be...
Forum: Warranty and RMA Questions 02-27-2019, 06:36 PM
Replies: 12
Views: 457
Posted By Corsair Wootaru
Hello Dark Light, Unfortunately I don't know...

Hello Dark Light,

Unfortunately I don't know what has been said on the discussion regarding the damage claim, but if you mentioned that on the damage claim email, then I'm pretty sure they would...
Forum: Warranty and RMA Questions 02-26-2019, 07:43 PM
Replies: 4
Views: 224
Posted By Corsair Wootaru
Hello FAM, I am very sorry about that, I've...

Hello FAM,

I am very sorry about that, I've reached out to the IT department to get it fixed right now. I've let a reply as well on your ticket.

Best,
Wootaru
Forum: Warranty and RMA Questions 02-25-2019, 03:23 PM
Replies: 12
Views: 457
Posted By Corsair Wootaru
Hello Dark Light, With Damage claims from...

Hello Dark Light,

With Damage claims from what I've seen, has to be completed before processing any ARMA or anything because we can either do a damage claim or process an RMA not both. I've gotten...
Forum: Warranty and RMA Questions 02-25-2019, 12:10 PM
Replies: 12
Views: 457
Posted By Corsair Wootaru
Hello Dark Light, I'm sorry about that, I...

Hello Dark Light,

I'm sorry about that, I don't work on damage claim orders so I can't give you an answer for that unfortunately. I did reach out to the person who does the damage claims about...
Forum: Warranty and RMA Questions 02-21-2019, 12:33 PM
Replies: 1
Views: 206
Posted By Corsair Wootaru
Hello Cimocs, I have replied to your ticket,...

Hello Cimocs,

I have replied to your ticket, you should be able to send in your item with the label.

Best,
Wootaru
Forum: Warranty and RMA Questions 02-20-2019, 02:57 PM
Replies: 12
Views: 457
Posted By Corsair Wootaru
Hello Dark Light, I'm sorry that this has...

Hello Dark Light,

I'm sorry that this has taken a while to get handled. I've went and reached out to the person who is in charge of the Damage claims. Once I get an update on it I will be able to...
Forum: Warranty and RMA Questions 02-20-2019, 02:50 PM
Replies: 1
Views: 188
Posted By Corsair Wootaru
Hello Testermuse, I've updated your ticket,...

Hello Testermuse,

I've updated your ticket, can you please have a look at it?

Thanks,
Wootaru
Showing results 1 to 25 of 234

 
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