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-   -   Commander Mini (http://www.asktheramguy.com/forums/showthread.php?t=167431)

Scoobaru 04-25-2017 11:55 AM

Commander Mini
 
I just got this fan controller, pretty sure it's bad..but before I RMA, I just wanted to know if anyone has seen this:

-Fans plugged into commander mini will begin running all full speed randomly, regardless of my custom fan curve. I have to go re-apply my custom profile across all fans for it to go back the way it should be (temperatures are fine..there is no reason for fans to be running max).

-For no reason and completely randomly, "Fan #5" will appear showing 0 RPM...I only have 4 fans plugged into Commander Mini..For the first time today, "Temp #1" appeared as well, which I do not have any of the temp meters plugged in. The only way to make them go away is to reboot the computer, and then the original 4 fans are displayed.

These problems are super annoying. This is a brand new computer built from scratch, with a fresh copy of Windows 10. Corsair Link is fresh installed (obviously). All firmware appears to be up-to-date as well as Corsair Link.

Also, does my H115i need to be plugged into the Commander Mini, or CPU_FAN? I was reading somewhere else that it should be plugged into Commander Mini. I currently have USB Header for both H115i and Commander Mini plugged into mobo.

Thanks in advance!

Scoobaru 04-26-2017 07:38 PM

Looks like I was able to solve my issues..so far at least. I received these steps from support, hopefully this helps someone with the same problem(s) I had. Honestly I should have tried this before posting, or even submitting a ticket, but it was a brand new PC and fresh Windows.

1 - Uninstall the Corsair Link software and Link USB dongle, and Corsair Hydro Series 7289 USB Device through Windows Control Panel (Restart later for all programs)

2 - Hold the windows key and press "R" to open the windows run command

3 - Type in %APPDATA%

4 - Delete the Corsair Folder (backup any settings or profiles if you wish by saving it somewhere else)

5 - (Optional step) Run a registry cleaning software such as CCleaner (Run Registry Scan and fix issues - Link below): https://www.piriform.com/ccleaner/download

6 - Restart your system

7 - Install the Corsair Link software. Please be sure to extract the zip file before running the installer.

doakwolf 05-01-2017 01:11 AM

Commander Mini issue
 
I'm having the same problem as you describe where fans just randomly start running at 100%. I just don't understand how it happens. I also built a new PC, installed CL, plugged in my new Commander Mini. Setup profiles and BAM 1 of 2 front intake fans starts spinning at 2000rpm out of no where. Doing a clean un/reinstall seems logical but I don't see why it would be required for a newly setup PC and OS like ours?

Weird. Guess I'll try the same though.

Example:

http://www.doakwolf.com/uploads/wtf.png

This thing has a mind of its own.

As soon as I hit that apply button again (without changing anything) the fan drops back to ~750rpm as it should be.

This is on a clean install of Win10 Pro with no prior Corsair software ever installed.

doakwolf 05-01-2017 01:41 AM

In the picture, intake 1 and 2 are configured the same. So even if it were a sensor issue, or a spike in CPU temp, why only the 1st intake, not both?

Oh well, I'll go ahead now and do a clean reinstall and see what happens. Thanks for the info in your second post mate.

doakwolf 05-01-2017 05:36 AM

Well, I did a clean reinstall and all seemed OK at first.

Except I just finished a gaming session and noticed the fans haven't eased up... Check this out.

http://www.doakwolf.com/uploads/wtf2.png

Clearly the CL software is failing to realise the core temps have dropped?

I'm ready to return this POS.

pip_jones 05-01-2017 05:58 AM

Before you send it back. Stop using Corsair Link and all other monitoring software.

Install SIV, a user guide is here:

http://forum.corsair.com/forums/showthread.php?p=821198

With this tool you will be able to determine if your hardware is faulty.

doakwolf 05-02-2017 02:27 AM

Thanks for the idea.

Forgive my ignorance, but is SIV an alternate software to use to control the Commander Mini?

pip_jones 05-02-2017 07:04 AM

Yes it is
 
Quote:

Originally Posted by doakwolf (Post 901586)
Thanks for the idea.

Forgive my ignorance, but is SIV an alternate software to use to control the Commander Mini?

Yes it is. Controlling the Commander mini is ONE of the many things it does well. The author is also active on this forum.

Please, before you begin, you must read and digest this thread:

http://forum.corsair.com/forums/showthread.php?t=140665

I appreciate that there is a lot of information in there, but, it will save you time in the long run.

1. Read above thread
2. Digest
3. Download and read the previously mentioned PDF.
4. Test yourself
5. Come back and ask questions once you have done 1, 2, 3 & 4. I doubt anyone will help you unless you do this first.

It is well worth the investment of your time.

doakwolf 05-02-2017 08:01 AM

Thanks for this, Pip. I will make some time to read through it :)

pip_jones 05-02-2017 08:45 AM

Quote:

Originally Posted by doakwolf (Post 901614)
Thanks for this, Pip. I will make some time to read through it :)

No worries ...

Corsair CJ 05-02-2017 05:46 PM

Don't plug H115i into Commander Mini!
 
Quote:

Originally Posted by Scoobaru (Post 900657)
I just got this fan controller, pretty sure it's bad..but before I RMA, I just wanted to know if anyone has seen this:

-Fans plugged into commander mini will begin running all full speed randomly, regardless of my custom fan curve. I have to go re-apply my custom profile across all fans for it to go back the way it should be (temperatures are fine..there is no reason for fans to be running max).

-For no reason and completely randomly, "Fan #5" will appear showing 0 RPM...I only have 4 fans plugged into Commander Mini..For the first time today, "Temp #1" appeared as well, which I do not have any of the temp meters plugged in. The only way to make them go away is to reboot the computer, and then the original 4 fans are displayed.

These problems are super annoying. This is a brand new computer built from scratch, with a fresh copy of Windows 10. Corsair Link is fresh installed (obviously). All firmware appears to be up-to-date as well as Corsair Link.

Also, does my H115i need to be plugged into the Commander Mini, or CPU_FAN? I was reading somewhere else that it should be plugged into Commander Mini. I currently have USB Header for both H115i and Commander Mini plugged into mobo.

Thanks in advance!

Hey OP, try connecting the H115i directly to an available CPU_Fan/AIO_Pump header on your motherboard. The current version of the H115i draws power through the 3-pin cable coming out of the pump. Set whichever header you plug the H115i into to 100% to ensure that the H115i is getting all the power it needs for its pump and any connected fans.

For the Commander Mini issues, I see some good suggestions to explore, if you continue to have problems, please reach out to our support team.

red-ray 05-02-2017 05:58 PM

The Asetek H115i is SATA powered.
 
Quote:

Originally Posted by Corsair CJ (Post 901665)
Hey OP, try connecting the H115i directly to an available CPU_Fan/AIO_Pump header on your motherboard. The current version of the H115i draws power through the 3-pin cable coming out of the pump. Set whichever header you plug the H115i into to 100% to ensure that the H115i is getting all the power it needs for its pump and any connected fans.

This is incorrect :eek:. The Asetek H115i is SATA powered, it must be as it can supply 2.0 amps to the fans. What you have specified pertains to the H100iV2 + H80iV2.

After my initial post I half recalled the manual is incorrect. Looking at http://www.corsair.com/~/media/corsa.../h115i_qsg.pdf it says to do as you specified, but this is incorrect and the manual needs to be corrected. I suspect the H110iGTX manual is also incorrect and you should check.

You may find my http://forum.corsair.com/forums/showthread.php?t=156661 thread helpful and I still feel Corsair should make it sticky.

Corsair CJ 05-02-2017 06:57 PM

Good catch.
 
Quote:

Originally Posted by red-ray (Post 901667)
This is incorrect :eek:. The Asetek H115i is SATA powered, it must be as it can supply 2.0 amps to the fans. What you have specified pertains to the H100iV2 + H80iV2.

After my initial post I half recalled the manual is incorrect. Looking at http://www.corsair.com/~/media/corsa.../h115i_qsg.pdf it says to do as you specified, but this is incorrect and the manual needs to be corrected. I suspect the H110iGTX manual is also incorrect and you should check.

You may find my http://forum.corsair.com/forums/showthread.php?t=156661 thread helpful and I still feel Corsair should make it sticky.

I just grabbed an H115i and can confirm that it is SATA powered. Interesting find, and thanks for pointing that out. I'll give the team a headsup. Edit: Team has been notified and is aware.

red-ray 05-02-2017 07:58 PM

Have I got this correct?
 
Quote:

Originally Posted by doakwolf (Post 901614)
Thanks for this, Pip. I will make some time to read through it :)

Quote:

Originally Posted by Corsair CJ (Post 901665)
For the Commander Mini issues, I see some good suggestions to explore

Have I got this correct "You think the best solution is for doakwolf to use SIV"?

Quote:

Originally Posted by Corsair CJ (Post 901665)
if you continue to have problems, please reach out to our support team.

I advise you to read http://forum.corsair.com/forums/showthread.php?p=889520 and then not waste any time in contacting the Corsair Support team.

I suspect the advise from pip will result in a more reliable solution provided you do as he specified. You may wish to have a read of http://forum.corsair.com/forums/showthread.php?t=137428 + http://www.overclock.net/products/co...i/reviews/7428.

If Corsair addressed the CLCC firmware issues I itemised in http://forum.corsair.com/forums/showthread.php?p=896054 I could further improve SIV.

Corsair CJ 05-02-2017 08:52 PM

Just to clarify...
 
Quote:

Originally Posted by pip_jones (Post 901444)
Before you send it back. Stop using Corsair Link and all other monitoring software.
...
With this tool you will be able to determine if your hardware is faulty.

Quote:

Originally Posted by red-ray (Post 901683)
Have I got this correct "You think the best solution is for doakwolf to use SIV"?

In the context of this post, SIV was to be used to identify if the hardware was indeed faulty by removing all other monitoring software from the equation (it's logical to assume that if the issue is present in CL4 and your SIV utility, it could be a problem with the Commander Mini itself), this information could be helpful if a return needs to be initiated with the retailer that the Commander Mini was purchased from or if an RMA is needed through our support channel. I must be clear that we do not support the use of third-party tools such as SIV instead of CL4, but if a user prefers to, they are free to make that decision on their own if a solution works better for them.

Quote:

Originally Posted by red-ray (Post 901683)
If Corsair addressed the CLCC firmware issues I itemised in http://forum.corsair.com/forums/showthread.php?p=896054 I could further improve SIV.

We've been aware of the feedback you've provided and the appropriate teams have been notified. This does not guarantee that everything will be addressed, but we do look at this feedback as it comes in and prioritize items as necessary.


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