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My problem has been with switching between wired>wireless and wireless>wired. I have to reset the sources in Discord and Battlenet, and sometimes I have to check the W10 sound options to be sure. Ihad a pair of Void Pros and didn't have a problem with them switching like I do with the Virtuoso. 1.) What system are you using (motherboards and USB port) Gigabyte Z390 Aorus Master, headset cable and dongle are hooked into a Corsair ST100 RGB Headset Stand then go into the PC. 2.) What game are you using? Did you enable SW sound settings like Atmos in Overwatch, for example? I was using Discord and Battlenet. 3.) SW version - ICue 3.21.88 4.) FW version - Dongle v.0.15.76, Headset version - v.0.17.149, ST100 version - v.0.02.91 5.) System volume level - 100% 6.) EQ settings in iCUE - None 7.) Particular content that was played - Discord and Battlenet. Also wanted to add that my system and game sounds are played through my speakers using a SoundBlaster Zx, I normally run voice chat systems through my headset due to having tinnitus and having all of the PC sounds come through the headset just hurts. All PC hardware and software are up-to-date.

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I've had it happen without Steam running.