Ivory81

Thanks all, I'll open a ticket

I'll try again once at home. So, how does the corsair guarantee works if I bought the mouse on Amazon?

Found pinhole Found toothpick Put toothpick in pinhole 10s, then 30s Mouse on Mouse off Nothing changed

Well, I tried, nothing more than I had, the mouse work well wired, but I can't change dpi nor the LED colors.

Hi guys ! That's my first post, so excuse me if I'm doing anything wrong. And excuse my english, I'm French.. So, I bought the mouse on july 2018 on Amazon. Worked fine until 2 days ago. I have my TV on my computer so I usually use the mouse wired when I'm playing on my monitor, and unwired when I want to watch Netflix on the TV. A few days ago, I forgot to shut it up at night while unplugged. The next mornig, I couldn't wake it up, so I supposed the battery was empty. But even plugged, it didn't woke up. After a few on/off, it woke up, but I lost all my mouse profiles. When I pressed the profile button, my keybord switched, but not the mouse, so I did a reset of the mouse ( mouse off, turn it on while pressing back and next ). From that, impossible to change the colors of the LEDs, or change dpi via the dpi buttons. Also impossible to pair the wifi, even after switching the USB port of the donggle. I uninstall/reinstall iCue, all firmware are up to date, and nothing. I don't know what try next. So if anyone have a miracle solution for me, I'll take it. Thanks in advance, and again, sorry for my english.